Associate Director, Storage & Engineering - OIT

Emory University•Atlanta, GA

22h•Hybrid

About The Position

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description KEY RESPONSIBILITIES: Designs and manages operations, planning and development of the Emory Enterprise storage and critical infrastructure to include high performance computing and electronic medical records systems. Ensures the infrastructure provides the centralized fiber attached and network attached (NAS) storage critical to enterprise-wide applications and systems. Oversees storage-based offsite replication and the enterprise data protection infrastructure. Manages people resources and processes to administer day-to-day operations. Identifies individual and team skill gaps and developmental opportunities to facilitate career development. Ensures direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop these individuals professionally. Conducts performance evaluations consistently and fairly to facilitate open communication and encourage continuous performance improvement. Manages team compliance with division policies and procedures to meet ITIL and enterprise requirements and expectations. Provides technical expertise to support team collaboration for resolving issues and meeting customer expectations. Interacts with division resources to promote the department's role and to ensure adherence to IT governance and ITSM processes for achieving enterprise-wide efficiencies. Evaluates and summarizes departmental metrics to measure performance and forecast future needs. Conducts regular meetings with EHC IT staff to review and clarify current and future storage needs. Acts as storage team project planning representative to provide technical feedback and to ensure storage team resources are available. Interacts with University departments to provide solutions to non-OIT organizations. Provisions storage to maintain application availability. Manages vendor breaks and fixes to maintain storage and application availability. Monitors storage health to maintain application availability. Monitors storage utilization to ensure storage inventory availability for routine application growth. Monitors data protection operations and capacity to maintain application recovery options. Conducts routine vendor meetings to maintain partnerships with the enterprise's major vendors. Negotiates storage purchases to achieve competitive pricing. Performs other related responsibilities as assigned. MINIMUM QUALIFICATIONS: A bachelor's degree in IT or a related field and seven years of relevant IT experience including demonstrated technical expertise in specific IT areas, project management skills and lead or supervisory experience, OR an equivalent combination of education, training and experience. Extensive experience in the implementation and production support of an enterprise system. NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Requirements

A bachelor's degree in IT or a related field and seven years of relevant IT experience including demonstrated technical expertise in specific IT areas, project management skills and lead or supervisory experience, OR an equivalent combination of education, training and experience.
Extensive experience in the implementation and production support of an enterprise system.

Responsibilities

Designs and manages operations, planning and development of the Emory Enterprise storage and critical infrastructure to include high performance computing and electronic medical records systems.
Ensures the infrastructure provides the centralized fiber attached and network attached (NAS) storage critical to enterprise-wide applications and systems.
Oversees storage-based offsite replication and the enterprise data protection infrastructure.
Manages people resources and processes to administer day-to-day operations.
Identifies individual and team skill gaps and developmental opportunities to facilitate career development.
Ensures direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop these individuals professionally.
Conducts performance evaluations consistently and fairly to facilitate open communication and encourage continuous performance improvement.
Manages team compliance with division policies and procedures to meet ITIL and enterprise requirements and expectations.
Provides technical expertise to support team collaboration for resolving issues and meeting customer expectations.
Interacts with division resources to promote the department's role and to ensure adherence to IT governance and ITSM processes for achieving enterprise-wide efficiencies.
Evaluates and summarizes departmental metrics to measure performance and forecast future needs.
Conducts regular meetings with EHC IT staff to review and clarify current and future storage needs.
Acts as storage team project planning representative to provide technical feedback and to ensure storage team resources are available.
Interacts with University departments to provide solutions to non-OIT organizations.
Provisions storage to maintain application availability.
Manages vendor breaks and fixes to maintain storage and application availability.
Monitors storage health to maintain application availability.
Monitors storage utilization to ensure storage inventory availability for routine application growth.
Monitors data protection operations and capacity to maintain application recovery options.
Conducts routine vendor meetings to maintain partnerships with the enterprise's major vendors.
Negotiates storage purchases to achieve competitive pricing.
Performs other related responsibilities as assigned.