Associate Director, State Success Specialist

College Board

4d•$56,000 - $95,000•Remote

About The Position

As Associate Director, State Success Specialist, you will be responsible for driving customer success and training for our state partners utilizing the SAT Suite of Assessments. You will serve as an onsite training specialist in support of our lead State Implementation Managers and in various states. Additionally, you will support the lead State Implementation Managers in their onsite and web-based trainings, project plans, and contractually required deliverables. Your work will ensure statewide readiness for the Spring SAT testing window and the successful delivery including training, support, and long-term success for educators and administrators. This role requires a hands-on project leader who is skilled in relationship management, training facilitation, and continuous improvement. You’ll thrive if you are proactive, flexible, and passionate about empowering stakeholders through knowledge and support. In this role, you will:

Requirements

3–5 years of related experience in K-12 education, assessment, customer success, or educational technology.
Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions.
Demonstrated ability to build trusted relationships with educators, administrators, and customers.
Excellent oral and written communication skills; able to explain complex processes clearly.
Experience with tools such as Microsoft Office, Salesforce, and Smartsheet.
Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments.
Willingness to travel 12–24 times per year.
A passion for expanding educational and career opportunities and mission-driven work.
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
Clear and concise communication skills, written and verbal.
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.
Authorization to work in the United States.

Responsibilities

Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes.
Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manger and state office of assessment leaders, helping them optimize implementation and resolve challenges.
Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs.
Track and analyze training outcomes, making data-driven improvements to future sessions.
Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support.
Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed.
Serve as the primary liaison for the lead State Implementation Manger in assigned states and support district test coordinators, and school staff, ensuring timely communication, updates, and troubleshooting.
Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions.
Facilitate meetings and prepare clear documentation and trainings.
Support customers and stakeholders with problem framing and solutioning from end to end.
Escalate and manage issues in partnership with the lead State Implementation Manager.
Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments.
Capture lessons learned and propose scalable improvements for future implementations.
Collaborate with internal teams to improve support models, training approaches, and success management practices.