Associate Director, Standards Interpretation - LAB Program

The Joint Commission • Oakbrook Terrace, IL

113d • $90,000 - $124,000

About The Position

Provides interpretation of all Joint Commission standards with special emphasis on LAB Accreditation standards issues related to specific settings, professional disciplines, or accreditation programs. Combines systems analysis skills with in-depth general and program-specific knowledge to evaluate health care organizations' compliance and ability to provide high quality, safe patient care. Participates as a consultant in the development and revision of standards and survey process. Participates in ongoing accreditation services and special projects. Serves as faculty for surveyors and other education programs and represents the Joint Commission as liaison to various professional organizations. In conjunction with the operations team, it ensures that accredited organizations receive excellent customer service and that their accreditation needs are met.

Requirements

• Medical Laboratory Scientist or Medical Technologist with master's degree and a minimum of five years of experience.
• Joint Commission Lab experience strongly preferred.
• Demonstrated analytical, inductive and deductive reasoning skills.
• Demonstrated excellent customer relationship management skills.
• Demonstrated positive peer and leadership relationships.
• Interpersonal skills to interact effectively with individuals at various levels both inside and outside of the organization.
• Strong writing and speaking skills.
• Demonstrated ability to function well in a fast-paced, highly visible and challenging environment.
• Demonstrated ability to problem solve and manage multiple priorities.
• Strong computer skills preferred including word processing, presentation software and databases.

Responsibilities

• Provides guidance on and expert interpretation of Joint Commission standards and CLIA requirements, professional standards of practice, and law and regulation to internal and external customers.
• Leads and coordinates the intracycle monitoring process.
• Provides high-level analysis of organizational data including performance measures, survey outcomes, and data submitted by organizations.
• Provides coaching and mentoring to customers and shares information regarding the changing healthcare environment.
• Supports the entire accreditation/certification process through the development, review and analysis of survey reports and outcomes.
• Works closely with OQPS to provide support to the complaint analysis process.
• Provides leadership and guidance to the Accreditation and Certification Operations (ACO) service teams.
• Serves as a role model in the support of and implementation of enterprise, division and departmental mission and initiatives.
• Leads and/or participates in internal work groups to identify and implement improvements to internal processes.
• Provides direction and guidance to internal and external customers in the consistency of standards interpretation.
• Serves as faculty for field representative training, Speaker's Bureau and JCR seminars and workshops.
• Participates in strategic business unit (SBU) teams or other program specific committees and work groups.
• Effectively communicates with internal and external customers in a respectful, constructive and collegial style.
• Consistently provides excellent customer service to all internal and external customers.
• Embraces Joint Commission culture of safety and serves as a role model in incorporating the SIG Department Guidelines into daily work.
• Serves as a resource for Media Relations in the development of responses to inquiries from external media representatives.

Benefits

• Comprehensive benefit package

What This Job Offers

• Industry: Administration of Economic Programs
• Education Level: Master's degree