Associate Director, ServiceNow

Guidehouse • Mclean, VA

99d

About The Position

The position involves translating complex business requirements into technical designs and solutions using ServiceNow. The candidate will lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices. They will provide technical expertise and guidance to the ServiceNow development team, stay current with ServiceNow products, features, and industry trends to drive innovation, and conduct technical assessments to improve existing ServiceNow implementations. The role also includes serving as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy, directing and monitoring all aspects of the ServiceNow implementation, and ensuring quality assurance for all ServiceNow projects.

Requirements

• Must be able to obtain and maintain a Federal or DoD 'SECRET' security clearance.
• Bachelor's degree is required.
• Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD).
• Experience serving in an Architect and/or Project Management role.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Excellent verbal and written communication skills.
• Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM.
• Well-rounded technology consulting experience.
• Experience working in an Agile environment.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build rapport with diverse people.
• Desire to learn, grow, and seek increased responsibility.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

Nice To Haves

• Agile, SCRUM or SAFe certifications.
• PMP certification.
• Experience in driving business development activities and leading federal proposals.
• Prior managerial experience in leading and supporting a remote workforce.

Responsibilities

• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the overall architecture design and development of ServiceNow implementations.
• Provide technical expertise and guidance to the ServiceNow development team.
• Stay current with ServiceNow products, features, and industry trends.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
• Direct and monitor all aspects of the ServiceNow implementation.
• Responsible for quality assurance for all ServiceNow projects.
• Conduct reviews of functionality developed by ServiceNow development team and perform testing.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees