Associate Director - Senior Salesforce Architect, Hybrid

About the position

Join an organization that is committed to revolutionizing healthcare by shaping digital transformations that impact patients' lives. As the Associate Director - Senior Salesforce Solution Architect, you will tackle complex challenges and develop innovative solutions. You will work closely with product managers, software developers, and user experience designers to bring cutting-edge technologies to production. This role requires balancing strategic vision with technology implementation, enabling our Commercial International Business to thrive.

Responsibilities

• Define and execute a comprehensive Commercial Technology Products Delivery strategy tailored to meet the unique needs of the international business sector.
• Lead the development and implementation of Salesforce solutions, ensuring alignment with pharmaceutical industry standards and bespoke client needs.
• Transform product strategies into delivery roadmaps, prioritizing initiatives for optimal business impact and innovation.
• Oversee the design, development, and deployment of CRM products, managing the lifecycle from concept to implementation.
• Collaborate with cross-functional teams to design scalable and efficient delivery models, ensuring alignment with stakeholder requirements and expectations.
• Serve as a trusted advisor, providing strategic counsel on cloud technology transitions and critical IT decisions to executives.
• Conduct workshops and offer insights to empower clients and teams, driving transformative business outcomes through CRM solutions.
• Establish criteria and oversee metrics for measuring the success and efficiency of product delivery, implementing ongoing assessments for continuous improvement.
• Mentor and technical talent within the organization, fostering a culture of growth and excellence.
• Provide thought leadership and contribute to the development of product strategies, best practices, and innovative solutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree (Master's or PhD) preferred.
• Minimum of 10 years' experience focused on CRM development and implementation and 5+ years working with Salesforce.
• Experience in the healthcare, life sciences, or pharmaceutical industries.
• Extensive international experience strongly preferred, with exposure to global teams and management of global stakeholder expectations.
• 5+ years of experience in product development leadership roles, demonstrating success in strategic planning and stakeholder engagement. No direct people management experience required.
• Deep understanding of Salesforce technologies (Salesforce Platform, Health Cloud, Field Service, Experience Cloud, Sales & Service Clouds) and related SaaS domains.
• Relevant Salesforce certifications (Administrator, Community Cloud, Platform App Builder, Field Service, Advanced Administrator, Sales Cloud, Data Architect, AI Associate, and others) strongly preferred.
• Excellent leadership, communication, and stakeholder management skills, capable of inspiring and motivating cross-functional teams.
• Strategic thinker with a results-oriented approach, capable of driving initiatives from conception to execution.
• Experience with relevant technologies including Salesforce Marketing Cloud, Veeva CRM, and AWS tools.

Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• Eligible to participate in short-term incentive programs.
• Eligible to participate in long-term incentive programs.