Associate Director, Sample Operations

AbbVie • Florham Park, NJ

260d • Hybrid

About The Position

The Associate Director, Sample Operations is responsible for the overall Sales Force Automation and technology strategy; direction, operational processes, resources, and tools that enable AbbVie sales force to be more effective and efficient. This position leads industry best practices and benchmarking for sales force effectiveness, technology, and customer relationship management (CRM) solutions. This position works with senior sales and marketing management across all AbbVie sales franchises to recommend initiatives, approaches, and plans of action with the goal to improve overall sales force productivity using technology. This position is the business owner and acts on behalf of AbbVie field sales in leading large multi-disciplinary field sales technology initiatives including Sales Force Automation (SFA) upgrades, field hardware and technology deployments, and other commercial systems. This is a hybrid position and requires the ability to commute to our Florham Park, NJ office at least 3 days per week.

Requirements

• Bachelors degree required; Master's Degree preferred.
• A proven leader with expertise in leading large strategic multi disciplinary customer relationship management (CRM) or sales force automation (SFA) initiatives for Pharma and other industries.
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFR 210/211, cGMP) specifically.
• Minimum requirements are 5 years experience in Pharma Sales, Sales Operations, Information Technology or CRM/SFA.
• At least 3 years managing exempt personnel.
• Strong project management, team leadership, problem solving, and communication skills.
• Ideal candidate would have over 10 years experience with a combination of AbbVie Sales, Sales Operations, Information Technology, Pharma and SFA/CRM experience.

Responsibilities

• Develops long range strategy plans for FS technology platform that drive a competitive advantage for AbbVie FS teams.
• Proactively develops strategies and plans that meet business needs for each franchise. Sets policies and guidelines for FS technologies and Operations.
• Gains competitive market knowledge & benchmarks against competitors to validate strategic direction.
• Leverages knowledge of SF goals & partners with cross functional teams and customers to develop sales tech solutions.
• Recognized by senior sales management, IM&T & Commercial Analytics and Operations as the leader for AbbVie SF technology solutions & strategies.
• Manages a team including project manager, operations manager, and 4 franchise focused support roles.
• Coaches team and manages performance development activities to ensure professional and business goals are met.
• Manages a diverse workload and sets team priorities.
• Effectively utilize all available resources to maximize productivity, motivate employees, and encourage innovation.
• Possesses deep understanding of AbbVie SFA platform, FS technologies, and sales operational processes and policies.
• Recognizes emerging trends and champions new initiatives that drive industry best practices for FS tools & customer relationship management practices.
• Create and maintain a wide and deep network of relationships across senior sales management to include VPs, GMs, and Sales Directors.
• Viewed as a trusted partner and has established credibility and respect with FS management and functional support teams.
• Ability to influence key stakeholders to gain approval on strategic initiatives.
• Responsible for field sales initiatives and technology projects for AbbVie field sales.
• Identifies key stakeholders and gains buy-in on approaches and projects.
• Sets project priorities and manages resource needs.
• Facilitates communication and key decisions with stakeholders.
• Oversees initiatives to ensure all key business deliverables and milestones are met.
• Manages the budget for sales force automation and technology. Develops budgets, LBE's, and drives cost savings opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree