Are you a highly organized, data-driven person with exceptional communication and project management skills? Do you have career experience in client operations, inventory management, or business intelligence and are looking to expand your portfolio? HarperCollins is looking for an Associate Director, Customer Operations to lead our efforts to increase operational efficiency across our customer partnerships. This role reports to the VP, Sales Operations and is an ideal career opportunity for anyone growing into a leadership role. The role serves at a critical juncture between our internal teams and our external customers. The Associate Director is responsible for overseeing a multitude of operational efficiency projects including order management, warehouse operations, vendor compliance, customer reporting, and best practice processes. This role will also project manage account-specific operational projects and identify efficiencies and solutions from ideation to implementation on key workflows. This role includes collaboration with a multitude of departments and is an opportunity to take a leadership role on a growing team. The ideal candidate has excellent written and verbal communication skills and is a proactive self-starter who is comfortable tackling complex projects, with a strong operational, data-driven background. This is a hybrid position based out of our New York office.