Associate Director-Retail Sales

AT&T • Arlington Heights, IL

5d

About The Position

Overall Purpose: Strategically drive sales performance and objectives through subordinate sales supervisory personnel across single or multiple channels and retail stores within a geographic area, ensuring alignment with company goals, optimizing customer experiences, and maximizing revenue and market share growth. Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: • Team Leadership and Development: Lead, develop, train and optimize staff performance, ensuring resources are utilized to meet or exceed sales, customer satisfaction, and operational targets. • Sales Growth: Develop and implement strategies to increase sales of all product and service offerings. Grow market share and brand value while decreasing churn within the assigned geographical area. • Customer Satisfaction: Enhance customer satisfaction and loyalty by maintaining high standards of service and store operations. • Cross-Functional Collaboration: Partner with cross-functional teams to enhance sales effectiveness and achieve corporate objectives. • Operational Effectiveness: Optimize operational efficiency through the creation and oversight of policies and procedures as well as performance management. Manage and adhere to budgets. Job Contribution: Oversees supervisors, responsible for maximizing sales, customer experience and operational efficiency. Responsible for executing sales plans, assigning tasks, and adherence to company policies. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

Requirements

• Bachelor's degree (BS/BA) desired.
• 3+ years of related sales, retail, or call center customer facing experience.

Responsibilities

• Lead, develop, train and optimize staff performance
• Develop and implement strategies to increase sales of all product and service offerings
• Grow market share and brand value while decreasing churn within the assigned geographical area
• Enhance customer satisfaction and loyalty by maintaining high standards of service and store operations
• Partner with cross-functional teams to enhance sales effectiveness and achieve corporate objectives
• Optimize operational efficiency through the creation and oversight of policies and procedures as well as performance management
• Manage and adhere to budgets
• Responsible for executing sales plans, assigning tasks, and adherence to company policies
• Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees