Associate Director, Residential Mortgage Loan Servicing

Apollo • El Segundo, CA

114d • $140,000 - $205,000

About The Position

Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. Come to Apollo and join a community of extraordinary people who are committed to a culture of excellence and collaboration in everything that we do. We invest in our people for the long term and are committed to supporting their development at every stage of their career. The Residential Mortgage Loan Servicing Associate Director will manage the loan closing and servicing processes for a portfolio of Residential Transitional Loans (“RTLs”), and Single-Family Rental (“SFR”) loans in addition to other loan structures. This hands-on role requires experience with residential mortgages, asset management processes, and technical infrastructure maintenance. The successful candidate will have experience partnering with various internal teams for example, Front Office Originators, Engineering, and Client Services to design, implement, and optimize servicing workflows, data pipelines, and internal systems. The role requires fluency with technical infrastructure, data management, and reporting tools, in addition to advanced proficiency in Excel and knowledge with commercial contracts, mortgage loan documents, term sheets, and agreements. The Associate Director will lead an established team, support the Head of RML Servicing in designing business processes, drive automation and efficiency in operations, and contribute to the professional development of junior team members. This position reports directly to the Head of RML Servicing.

Requirements

• A bachelor’s degree in business or equivalent work experience is required.
• Minimum of 5-7 years relevant work experience.
• Excellent Microsoft Office skills.
• Excellent written and verbal communication skills.
• Self-starter who needs minimal direction.
• Ability to manage multiple projects simultaneously.
• Experience with thinkFolio order management and portfolio modeling system a major plus.
• Able to establish and maintain effective working relationships across departments.
• Both general and front-line knowledge of real estate finance, investments, accounting, and insurance principles.

Responsibilities

• Establish and maintain a comprehensive servicing oversight process to monitor performance, compliance, and data accuracy across all servicing activities.
• Manage third-party servicers, ensuring operational accuracy, compliance with servicing standards, and timely delivery of critical reporting to support decision-making.
• Oversee day-to-day servicing needs, delivering data analysis, project execution, risk management, and operational solutions aligned with strategic goals.
• Lead and develop junior team members through mentorship and skills training.
• Collaborate with Accounting, Operations, and Back-Office teams to set up new investments, ensure accurate reporting, and streamline cross-functional workflows.
• Partner with various teams to design, implement, and maintain scalable internal processes, and reporting infrastructure.
• Assist in the closing of residential mortgage loans and manage loan draw funding requests, ensuring accurate documentation and timely execution.
• Complete special projects as assigned by management.

Benefits

• Discretionary annual bonus based on personal, team, and Firm performance.
• Meaningful coverage for both you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree