Associate Director, Residential Dining

Duke Careers • Durham, NC

1d

About The Position

Develop, plan and manage all aspects of a self-operated residential dining program for first year students with sales of approximately $10M/year. Oversee assigned administrative functions i.e., CBORD with emphasis on planning, implementation and/or development of innovative operating policies, procedures and practices to ensure effective operations, department financial stability, and high student satisfaction. Lead, direct, and inspire a Dining team focused on great food and great service, every meal, every day. Provide departmental leadership in the absence of the Director for Residential Dining.

Requirements

• Work requires analytical, organizational and communication skills generally acquired through completion of a bachelor’s degree program.
• Work requires six years of experience in a food production or related area to acquire skills necessary to manage a large, high volume food service area composed of numerous and varied cost centers.
• University Dining Operations Management experience strongly preferred.

Nice To Haves

• Demonstrated commitment to customer service
• Familiarity with food information systems
• Experience in facilities management/renewal
• Ability to work collaboratively with diverse internal and external constituencies
• Strong administrative and managerial skills.
• ServSafe Certification

Responsibilities

• Lead a diverse team of managers, chefs, and bargaining unit staff focused on delivering exceptional food and service.
• Provide day-to-day, hands-on management of the Marketplace, Trinity Café, and Freeman Center dining operations.
• Ensure high standards of customer service, food preparation, presentation, and service.
• Promote staff accountability, innovation, and excitement within the dining experience.
• Provide departmental leadership in the absence of the Director for Residential Dining.
• Manage personnel actions including hiring, performance reviews, promotions, transfers, disciplinary actions, terminations, overtime, and vacation schedules.
• Serve as departmental liaison to bargaining unit representatives and employees to strengthen working relationships, improve productivity, and support employee development.
• Represent management in employee grievance hearings.
• Ensure compliance with bargaining unit contracts and University HR policies.
• Develop and implement training programs to enhance staff skills and career growth.
• Collaborate with the Director of Residential Dining on strategic and operational planning and goal setting.
• Conduct comprehensive operational and financial analyses to identify opportunities for improvement and growth.
• Contribute to creating a world-class dining operation aligned with Duke’s vision of community for first-year students.
• Serve as a primary departmental liaison to University departments such as University Housekeeping, Facilities Management (FMD), and Conference Services.
• Develop, manage, and monitor the residential dining budget.
• Oversee financial processes to ensure operational accountability and fiscal responsibility.
• Prepare and manage the capital plan for residential dining operations.
• Oversee point-of-sale systems and cash management procedures.
• Manage department processes and systems including CBORD, maintenance, repairs, and purchasing.
• Ensure compliance with HACCP standards and University safety policies.
• Develop and maintain Standard Operating Procedures (SOPs) for all residential dining areas.
• Establish and monitor quality and service standards for in-house special events, summer programs, and other initiatives.
• Perform related duties as assigned or required to meet departmental, Division and University goals and objectives, as assigned by their Supervisor, Director, or respective designees.

Benefits

• Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager