Associate Director, Quality Management

State of North Carolina

7d

About The Position

The Associate Director of Quality Management provides strategic leadership for NC Medicaid’s Quality Strategy and health plan oversight activities and reports directly to the Deputy Director of Quality Management. This role directs quality assurance and performance improvement initiatives across Standard Plans, Tailored Plans, Medicaid Direct, and LME-MCOs. The position delivers comprehensive project and program management support for statewide quality initiatives and oversees both clinical and non-clinical Quality Managers and staff. Key responsibilities include: • Guiding NCQA accreditation activities, managing External Quality Review processes, leading quality-related contractual requirements. The Associate Director also leads learning collaboratives with external stakeholders, strengthens internal and external partnerships, and facilitates cross-agency quality workgroups. The role requires strong project management capabilities and a foundational understanding of Six Sigma principles to drive operational efficiencies and advance quality outcomes for Medicaid beneficiaries statewide.

Requirements

• Master's degree in an area specific to the program from an appropriately accredited institution and five years of experience in the area of assignment, including three years in a supervisory or consultative capacity
• Bachelor's degree in an area specific to the program from an appropriately accredited institution and seven years of experience in the area of assignment, including three years in a supervisory or consultative capacity
• An equivalent combination of education and experience

Nice To Haves

• Familiarity with relevant and current NC Medicaid operations, including challenges unique to Medicaid program administration and PHP contract management oversight.
• Proven leadership in managing diverse teams, including clinical and non-clinical staff, with a strong record of staff development, coaching, and establishing effective work plans.
• Experience overseeing complex, multi-stakeholder projects and programs, ensuring contract compliance, timely execution of deliverables, and data-driven decision-making at an enterprise level.
• Demonstrated experience designing and implementing systemwide quality improvement initiatives, including applying Lean Six Sigma principles and quality improvement tools to drive operational and performance outcomes.
• Previous experience working with NC Medicaid or the Division of Health Benefits with understanding of operational structures, policy requirements, and managed care oversight expectations.

Responsibilities

• Guiding NCQA accreditation activities
• Managing External Quality Review processes
• Leading quality-related contractual requirements
• Leads learning collaboratives with external stakeholders
• Strengthens internal and external partnerships
• Facilitates cross-agency quality workgroups

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees