Associate Director PSS Workforce Analytics and Reporting

Sanofi • Cambridge, MA

36d

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Sanofi Patient Support Services (PSS) organization is committed to helping patients access our therapies through tailored support programs. These include reimbursement and logistics assistance, financial aid, and patient education. In addition, our field teams and hub partners deliver in-person and virtual support to ensure patients have a seamless experience throughout their treatment journey. The PSS Analytics & Reporting team enables this mission by providing trusted insights, governance, and analytics to guide strategy and execution across the organization. The Associate Director, Dashboard Strategy & Governance will lead the end-to-end strategy, execution, and governance of dashboards and performance reporting across Sanofi’s Patient Support Services (PSS) organization. This highly visible, hands-on role requires a combination of technical fluency, deep understanding of patient hub operations, and exceptional stakeholder management. The ideal candidate thrives in a fast-paced, matrixed environment, driving outcomes proactively, maintaining transparency with partners, and delivering with precision and accountability. You will be responsible for the delivery, consistency, and governance of dashboards that measure PSS performance across hub operations and centralized teams. The role requires strategic thinking, operational rigor, and the ability to translate complex data into actionable insights that drive decision-making and patient impact. About Sanofi: We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Requirements

• Bachelor’s degree in Analytics, Business, or related field required; advanced degree preferred.
• 7+ years of experience in analytics, business intelligence, or data strategy roles within pharma, healthcare, or patient support services.
• Proven experience working with patient hubs, case management programs, and/or field reimbursement operations.
• Demonstrated success leading complex cross-functional initiatives independently, with strong accountability and follow-through.
• Proficiency with Power BI (preferred) or similar BI tools (Tableau, Qlik, etc.).
• Familiarity with Salesforce Health Cloud, Veeva, call center systems, and other patient access data sources.
• Strong understanding of data governance, KPI standardization, and dashboard development lifecycle.
• Experience managing offshore or cross-functional analytics teams and ensuring execution against defined timelines.
• Highly accountable and proactive – takes ownership of deliverables and ensures timely follow-through.
• Strong communicator and collaborator – keeps stakeholders informed, aligned, and engaged at all stages.
• Detail-oriented and quality-focused – ensures accuracy and consistency across all deliverables.
• Strategic and execution-driven – able to define the vision while managing the operational details.
• Problem-solver and self-starter – anticipates issues, acts decisively, and drives continuous improvement.

Responsibilities

• Own the end-to-end dashboard lifecycle – from requirements gathering through design, data validation, deployment, and ongoing optimization.
• Drive alignment across stakeholders, hub, and analytics teams to ensure consistent KPIs, definitions, and reporting standards.
• Partner closely with case manager / patient hub operations teams to ensure dashboards accurately reflect business processes and program outcomes.
• Collaborate with digital and offshore analytics teams to ensure timely, accurate, and high-quality dashboard delivery.
• Translate business priorities into clear technical requirements, track progress, and proactively communicate status, risks, and mitigation plans.
• Support ad hoc analytics and reporting requests from cross-functional stakeholders, ensuring timely and accurate responses that drive business decisions.
• Lead the development of SLAs and metrics for operational excellence, ensuring programs are measured consistently and outcomes are actionable.
• Ensure transparency and stakeholder engagement through regular updates, clear documentation, and structured governance.
• Evaluate and enhance existing dashboards to improve usability, automation, and decision-making value.
• Champion best practices in visualization, data storytelling, and governance to elevate reporting across PSS.

Benefits

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees