Associate Director, Proposal Operations

The College Board • New York, NY

117d • $56,000 - $95,000 • Remote

About The Position

The Associate Director of Proposal Operations plays a critical role in maintaining College Board's proposal content library, ensuring the quality and accuracy of submissions, and supporting staff training and documentation. This role is also responsible for monitoring procurement websites to identify new opportunities, ensuring the organization is aware of every relevant RFP published across the country. Additionally, the associate director will deliver key performance reporting to stakeholders and analyze data trends to inform continuous improvement. This is a highly collaborative and operationally focused role that combines content strategy, process refinement, system management, and stakeholder engagement to help drive success in competitive proposal environments.

Requirements

• Experience in managing content libraries and using content management systems.
• Experience with Loopio is preferred.
• Strong organizational and categorization skills.
• Excellent proofreading and process documentation.
• Familiarity with Salesforce.
• Ability to independently resolve challenges and find innovative solutions.
• Ability to take proactive steps to improve process and address issues.
• Ability to manage multiple tasks and prioritize effectively.
• A commitment to effective communication, transparency in processes, and excellence in customer service.
• Strong interpersonal skills, including the ability to navigate conflicts and manage complex relationships.
• A willingness and ability to travel up to 10%.
• Authorized to work in the United States.

Nice To Haves

• A passion for expanding educational and career opportunities and mission-driven work.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions.
• Clear and concise communication skills, written and verbal.
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

Responsibilities

• Organize, maintain, and categorize content within the content library.
• Manage the SME review process after each RFP submission and throughout the year based on the team's review cadence.
• Conduct quality assurance checks to ensure accuracy, clarity, and eliminate duplicate or outdated content.
• Confirm that the system selects the appropriate content for each RFP.
• Manage user access and permissions.
• Monitor state procurement websites regularly to identify new RFP opportunities.
• Maintain and update login credentials for state and district procurement portals.
• Develop and deliver training for SMEs and staff on the proposal management system.
• Maintain and revise RFP-related training documentation as needed.
• Schedule and facilitate cross-functional meetings (e.g., pinch points, steering committees, kick-offs).
• Keep Salesforce opportunity records and reporting current and accurate.
• Maintain the internal RFP resource landing page and shared mailbox.
• Track contract expiration dates, including ACT and internal timelines.
• Prepare and distribute quarterly, year-end, and ad hoc reports.

Benefits

• A meaningful career, a supportive team, and a comprehensive package designed to help you thrive.
• Fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
• Open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services