Chewy is looking for an Associate Director of Program Management to join our Customer Care (CC) Program team. In this role, you will lead a team of program managers responsible for large value stream initiatives that lead to a defect free customer experience and seamless execution. You will partner directly with Customer Care, external senior leaders and cross-functional stakeholders to deliver results by improving customer experience, eliminating defects and building processes that scale. Ideal candidate excels in critical thinking, operational execution, data-driven decisions, collaboration, and translating analyses into actions. This individual is highly proficient in developing talent and leading cross-functional programs while being able to operate with minimal direction from leadership. Strong written and verbal communication skills are required as this role will lead teams, interface directly with executive leadership, and own prioritization of program initiative needs across multiple teams. A successful leader has a passion for simplifying complex processes, ability to influence senior executives and has proven results in delivering and managing large scale programs. The leader should have experience with business strategy, operations, and building high-performing organizations. The role provides broad exposure to the strategy, operations, and leaders and will be an entrepreneurial, career-defining role.