Associate Director - Product Manager - Lilly.com Unified Experience

Eli Lilly and Company•Us, IN

15d•Remote

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Organization Overview The Product Manager for the Lilly.com Unified Experience reports directly to the Senior Director, Digital Product Owner for Lilly.com. This role partners closely with design, engineering, business, and product stakeholders to deliver on the unified experience vision and strategy for Lilly.com. The Product Manager is responsible for defining and managing the roadmap and requirements for global features that power the worldwide Lilly.com ecosystem, enabling scalable, user-centered digital experiences for Lilly’s diverse portfolio of medicine brands. By delivering innovative digital solutions, this role directly supports the launch and ongoing engagement of life-changing therapies, amplifying the reach and impact of Lilly’s medicines across global markets. These global features are foundational to how Lilly’s medicine brands connect with patients, healthcare professionals, and stakeholders around the world. The Product Manager’s work ensures that each brand’s digital presence is not only compliant and consistent, but also dynamic, engaging, and impactful, helping to accelerate access to breakthrough therapies and elevate the standard of care. This position is accountable for solving meaningful customer and business challenges by delivering reusable digital solutions that create consistent, high-quality experiences across all Lilly.com sites. By championing Lilly’s Brand Truth of “Health Above All” and driving a customer-first attitude, the Product Manager supports a unified experience that integrates diverse digital journeys and incorporates customer expectations and Voice of the Customer (VoC) across the Lilly.com ecosystem. As a strategic problem solver for both the customer and the business, the Product Manager leads the day-to-day discovery, definition, and execution of product initiatives, ensuring solutions deliver measurable value, usability, feasibility, and business impact. This leader collaborates across partners, tracks site and component performance, integrates customer-centric insights, and provides actionable recommendations to continuously improve user experience and business outcomes. The Product Manager also facilitates team alignment with the strategic direction set by the Senior Director, Digital Product Owner for Lilly.com, ensuring operational excellence and effective prioritization.

Requirements

Bachelor’s degree in a related field.
5+ years of experience in product management.
Qualified applicants must be authorized to work in the United States on a full-time basis.
Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Nice To Haves

Proven ability to build relationships with cross-disciplinary partners and develop healthy collaboration.
Curiosity for understanding human behavior and applying evidence-based techniques to influence outcomes.
Demonstrated ability to partner with analytics teams to measure product performance and translate qualitative and quantitative data into actionable insights.
Excellent communication, collaboration, and partner management skills.
Experience delivering digital solutions with both internal and external partners.
Strong understanding of UX principles, VoC, digital data gathering, UX measurement, and digital design guidelines.
Agility in cross-functional operations within a highly matrixed organization.
Excellent critical thinking skills; thrives in complex, dynamic, and ambiguous environments.
Experience building digital health products in health organizations such as provider systems, health plans, health startups, or the pharmaceutical industry.
Applied experience in human-centered design.
Demonstrated experience with web-based products involving Adobe AEM, EDS, or similar site platforms.
Experience scaling digital capabilities across an enterprise.
Knowledge of operational compliance in the pharmaceutical industry; understanding of global digital regulatory requirements (e.g., GDPR, CCPA).
Successful track record leading cross-functional teams and programs.
Ability to influence across all levels and functions within and outside the organization.
Knowledge of internal content approval processes.
Strong organizational change management and conflict resolution skills; ability to build partnerships at all levels.

Responsibilities

Lead cross-functional teams including engineering, design, analytics, business and product to define and complete the unified experience vision and product strategy, maintaining a strong customer-centric focus.
Ensure alignment with CX principles and business priorities, balancing customer needs with organizational objectives.
Champion ongoing product discovery and delivery, validating solutions for value, usability, feasibility, and customer-centricity through UX testing and partner feedback.
Serve as a data-driven advocate for both the customer and the business, guiding design, development, and implementation while making effective decisions on trade-offs.
Develop a culture of experimentation, learning, and evidence-based decision-making within the product team.
Track performance and analytics for Lilly.com and its global features, providing insights to drive continuous improvement in user experience and engagement.
Collaborate with partners across Lilly—including Medical, Legal, Regulatory, Marketing, Engineering, Design, and Research—to ensure alignment, compliance, and successful delivery.
Lead discovery efforts with cross-disciplinary partners to identify and solve key problems, ensuring solutions are well-defined and impactful.
Support teams across Lilly in adopting and implementing global features, sharing best practices and providing guidance to enhance value.
Facilitate updates and reviews with senior leadership and partners to drive alignment on product progress, gather feedback, evaluate performance, and secure necessary resources.
Apply industry trends and best practices to enhance digital experiences and maintain Lilly.com’s leadership in digital health.

Benefits

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

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