Associate Director, Procurement Shared Services

AbbVie • North Chicago, IL

249d

About The Position

Join an evolving agile, diverse and global function poised to deliver value beyond financials through category management, innovative problem-solving, data and analytics, risk management and supplier management. Our Procurement team is integral to driving AbbVie's business strategy, serving as trusted partners with leading capabilities and a customer of choice for our suppliers. This new Procurement leader will play a strategic role in building a next-generation approach to Procurement as it transforms to become a trusted business partner and an enabler of key business strategy, along with customer of choice for suppliers. Now is the time to join a best-in-class Procurement organization shaping the future of value generation. The Associate Director, Procurement Shared Services (PSS) Downstream Operations will manage and optimize the Global Procurement Contact Center and Global Purchase Order (PO) processes, with a focus on driving growth strategy for the Contact Center. This role's objectives include ensuring front-line procurement teams receive reliable support, streamlining global purchase transaction processes, and maintaining high quality standards by gathering feedback and providing visibility to internal stakeholders.

Requirements

• BA/BS in Business Administration, Supply Chain, or related degrees; MBA/MS preferred
• 8-10 years of Procurement experience, including over 10 years in a leadership role; pharmaceutical industry knowledge preferred
• 5+ years of Source-to-Pay experience preferred, specifically expertise in back-office functions such as purchase order processes and helpdesk operations within a global context
• Proven track record in leading process improvement and strong organizational skills
• Proficient in budget management and operational oversight, ensuring adherence to standards and priorities
• 5+ years of experience working with Source-to-Pay systems (i.e. Coupa, SAP S/4HANA)
• Innovative problem-solving skills and strategic thinking combined with a solution-oriented mindset, enabling creative approaches that challenge the status quo and clear communication at all organizational levels
• Exceptional cross-functional collaboration and stakeholder management abilities, effectively navigating complex projects and diverse team dynamics
• Exceptional soft skills and emotional intelligence, facilitating empathetic interactions, effective communication, and robust relationship-building
• Impactful executive functioning abilities and autonomous work ethic, maintaining efficient performance in challenging situations and building consensus in decision-making

Responsibilities

• Develop comprehensive growth strategy for expanding Global Procurement Contact Center from US to global markets, ensuring scalability and alignment with global business objectives
• Spearhead optimization of purchase order processes, focusing on streamlining workflows to enhance systems
• Ensure seamless integration of back-office operations processes, devise training and support necessary to facilitate successful adoption
• Oversee end-to-end purchase order processes (including generation, transmission, tracking, modification, and closure) while integrating best practices to ensure compliance and accuracy
• Lead and guide global procurement contact center teams by providing strategic direction and ensuring efficient resource management
• Establish key performance indicators for back-office in collaboration with functional leadership, and develop action plans to enhance performance by setting measurable goals and implementing targeted strategies for improvement
• Oversee processes to gather feedback and provide visibility to internal customers and support functions, and managing continuous improvement of capabilities to ensure high customer satisfaction
• Lead and nurture a team of specialists by setting ambitious performance targets, providing tailored coaching, and evaluating team performance, fostering culture of excellence and innovation
• Champion cross-functional collaboration and forge strategic partnerships with other teams to ensure alignment and maximize outcomes
• Serve as subject matter expert on back-office operations, providing guidance and insights to internal teams and relevant stakeholders groups to ensure optimal performance and efficiency

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Short-term incentive programs
• Long-term incentive programs

What This Job Offers

• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree