Associate Director, Policy/County Operations

State of North Carolina

2d

About The Position

The Associate Director of Policy/County Operations reports to the Deputy Director of Member Operations. The Associate Director of Policy/County Operations plays a critical role the development of the scope, planning, execution, and delivery of Medicaid eligibility policy, eligibility training and oversight of the local DSS support, Medicaid policy subject matter expertise for NC FAST system changes in relation to Medicaid eligibility and user and beneficiary experience improvement. This role provides meaningful insight ensuring that DHB Member Operations run more efficiently and effectively. This position oversees the Operational Support Team (OST) and Medicaid Policy teams.

Requirements

• Master's degree in an area specific to the program from an appropriately accredited institution and five years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or Bachelor's degree in an area specific to the program from an appropriately accredited institution and seven years of experience in the area of assignment, including three years in a supervisory or consultative capacity; or an equivalent combination of education and experience.

Nice To Haves

• Experience communicating effectively with internal and external stakeholders.
• Excellent critical thinking, problem solving and project management skills.
• Flexibility to adapt to shifting and multiple priorities and short-term deadlines.
• Experience working with and/or managing cross-functional teams.
• Proven experience in Medicaid program management and oversight, developing and interpreting Medicaid eligibility policy.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees