Associate Director - Personal Insurance Product Management, Telematics

The Hartford•Columbus, OH

6d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford is looking for a talented, entrepreneurial, and collaborative Assistant Director – Personal Insurance Product Management to help build the future of The Hartford’s Personal Lines Telematics offerings. The successful candidate will be a key part of the team responsible for evolving and developing new telematics offerings that grow our business by better meeting the needs of a more diverse segment of customers while continuing to support our existing customer demographic. This position will function within the Product team, working with the business teams and technology to develop and implement new capabilities, product offerings, and state-specific enhancements. Using a data-driven and iterative test-and-learn approach, this position will identify opportunities and deliver solutions to improve customer experience and optimize our product performance. If you thrive in a fast-paced team environment, have a passion for learning, and like to disrupt the status quo, then this role is a great fit for you.

Requirements

7 years of P&C insurance experience is required.
A strong understanding of Personal Lines insurance products, coverages, and distribution channels including Direct and Agency.
Demonstrated ability to synthesize various data to produce recommendations and actions.
Strong Excel skills required.
Strong presentation, storytelling, and executive communication skills.
Ability to create concise but powerful content and visuals to influence a range of audiences.
Demonstrated experience challenging the status quo and broadly influencing key stakeholders to drive change and innovation.
Ability to make evidence-based decisions quickly with imperfect information.

Nice To Haves

Prior experience in Personal Insurance with an insurance carrier and Auto Telematics is a plus.
Ability to research and analyze competitor filings and evaluate regulatory and compliance requirements.
Experience in a product development environment utilizing Agile tools (Jira, Kanban, Scrum) is a plus.
Familiarity with data and database procedures such as ThoughtSpot
Knowledge of SQL, SAS and Snowflake beneficial.

Responsibilities

Leverage data and analytics to inform strategic decision making and accelerate program growth by identifying performance trends, uncovering optimization opportunities, measuring outcomes against KPIs, and translating insights into actionable recommendations that drives positive business impact.
Work closely with key stakeholders and partners, ensuring the successful definition and execution of go-to market and communications strategies for the newly developed products.
Ensures ongoing consultation and collaboration with business partners to enhance customer experience.
Collaborate with Product Development and IT teams to develop and implement new product offerings and capabilities that increase customer growth and retention.
Build strong relationships with Product Managers and Pricing teammates to understand the nuances of unique state markets and develop creative solutions.
Assists with filings for state insurance departments.
Develops and maintains required manuals and materials in support of pricing and policy revisions for the product management team.
Monitor program performance and produce clear, decision-oriented reporting for leadership (loss ratio, frequency/severity, mix, retention, rate adequacy, telematics/mileage metrics).
Analyze large volumes of telematics data to identify trends, deviations translating insights into concise recommendations and prioritized roadmap items.
Work with actuarial/pricing and product teams to validate telematics rate adequacy, support filings, and coordinate experiments to test pricing and segmentation hypotheses.
Lead and coordinate cross functional initiatives to implement product changes; build workplans, align stakeholders, manage timelines, and track outcomes to ensure measurable impact on profitability and growth.
Maintain competitive market/industry intelligence to inform product positioning.