Associate Director, PCS Level 1, Rosie Lee Wesley Health Center & Raphael Penalver Clinic, Full time

Jackson Health•Miami, FL

7d•Onsite

About The Position

The Associate Director of Patient Care Services Level 1 is a member of the health care leadership team who assumes advocacy and responsibility in assessing, evaluating, impacting nursing practice to improve/maintain a single high standard of care. The incumbent acts as a role model and resource to all levels of staff in defining, educating, managing, implementing and evaluating resident care, nursing standards and staff. The incumbent utilizes clinical expertise, the nursing process, current concepts, principles and education, quality improvement, clinical practice and health care trends. The Associate Director retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures.

Requirements

Generally requires 5 to 7 years of related experience.
Leadership experience is required.
Bachelor's degree in related field is required.
At least one degree must be in Nursing.
Valid Florida RN license is required.
Leaders performing direct patient care are required to have a valid American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Nice To Haves

Prior experience managing outpatient / primary care or similar clinic preferred.
Bilingual English/Spanish preferred.
Master's degree is preferred.
Advanced Nursing Administration certification is preferred.

Responsibilities

Promotes a strong customer service orientation within the Designated Service Area(s) including development and implementation of customer-focused systems, processes and behaviors.
Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion.
Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Designated Service Area(s).
Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Designated Service Area(s).
Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and staff.
Demonstrates vision and initiative in directing all aspects of the Designated Service Area(s).
Is aware of changes that affect the Designated Service Area(s) and takes action, as appropriate, to ensure future success for the Designated Service Area(s) and the Public Health Trust.
Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies.
Analyzes situations and arrives at conclusions which serve the best interests of Designed Service Area(s) and the Public Health Trust.
Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Designated Service Area(s) consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Designated Service Area Performance committee.
Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust.
Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes.
Provides adequate time and resources so that personnel may participate in Performance Improvement activities.
Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Public Health Trust.
Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Designated Service Area(s) performance.
Communicates organizational policies and procedures effectively.
Assumes primary responsibility for ensuring that the Designated Service Area(s) and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect and / or impact on the institution.
Ensures that information processes are appropriate for the Designated Service Area(s) and compatible with internal and external information systems and standards.
Uses and analyzes appropriate technology and systems in assessing and conveying information.
Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Designated Service Area(s).
Implements and ensures compliance with job performance standards to assess staff competencies.
Provides leadership for staff development and ensures staff participation in appropriate orientation, training courses and mandatory educational programs to maintain competency in job skills, knowledge, equipment usage and safe work practices.
Maintains a working knowledge of laws, policies, procedures and collective bargaining agreements impacting upon employees in the Designated Service Area(s).
Ensures appropriate staffing mix to meet the needs of the Designated Service Area(s).
Facilitates employee empowerment and encourages employee participation.
Delegates tasks while retaining accountability for outcomes.
Enforces Public Health Trusts personnel policies fairly and consistently and takes progressive disciplinary action for just cause.
Plans, administers and uses staff, materials and unit facilities appropriately to meet budgetary objectives of the Designated Service Area(s).
Understands budget development and reimbursement procedures; develops and implements strategies to maintain or increase revenues while controlling expenses.
Participates with other members of management in developing, implementing and evaluating programs and policies related to the determination, allocation and control of fiscal, human, materiel and informational resources for the Designated Service Area(s).
Understands and utilizes Public Health Trusts fiscal management tools effectively.
Develops and manages an Emergency Preparedness Plan consistent with Public Health Trust and community-wide emergency preparedness efforts.
Participates with the Medical staff and other disciplines responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care to meet the needs of the patients within the Designated Services Area(s).
Ensures staff participation in an effective and efficient case management system for the Designated Service Area(s).
Provides for an effective patient and family education program to meet the needs of the Designated Service Area(s).
Maintains a working knowledge and understanding of managed care as well as Public Health Trust, local, and national health care delivery systems and ensures that Designated Service Area(s) operates within applicable guidelines.
Ensures that staff provides for continuity of care, early discharge planning and effective utilization of Public Health Trust and community resources.
Maintains current knowledge of County, State and Federal guidelines/requirements as they apply to job duties, licenses and certification to ensure the Designed Service Area(s) compliance with regulatory agencies.
Provides clinical leadership in conjunction with the Medical Director. Conducts bi-weekly staff meeting. Assists subordinate professional staff in resolving team and treatment difficulties as may be encountered.
Coordinates in-service training schedule for units staff.
Implements therapeutic program relevant to patient population.
Updates clinical program based on emerging trends in psychiatric care.
Oversees disposition planning process. Informs Medical Director of concerns regarding staff, clinical practice or program and with the Medical Director, develops an action plan.
Monitors and adjust medication regime as needed.
Attends administrative meetings including Department Head, Clinical Services.
Models/advocates use of the nursing process to all levels of staff.
Approves time cards and resolves payroll discrepancies as requested.
Participates in the development/review of policies/protocols and standards.
Makes walking rounds for the purpose of evaluating patient care, support systems and intervenes appropriately.
Plans/implements/evaluates special projects.
Coordinates assessment of hospital center needs for continuing/patient education.
Serves as a liaison with cooperating agencies and the community. Initiates/leads discussions relating to ethical issues in health care with all levels of hospital staff and/or community, as appropriate.
Effectively utilizes authority to hire, complete performance evaluations, discipline and terminate staff under direct supervision in accordance with applicable policies and procedures.
Maintains competency in the areas of clinical and administrative practice in the long-term care specialty.
Performs all other related job duties as assigned.