Associate Director-Patient Representative-Mount Sinai Morningside-Full Time-Days

Mount Sinai Health System•New York, NY

About The Position

The Associate Director is responsible for overseeing staff, operations and resources within a department or division to ensure optimal result and high employee engagement. The Associate Director ensures that the department is run according to institutional policies and any applicable regulatory requirements.

Requirements

Bachelor's degree in public health/administration or business or a related field or equivalent education and experience
5-7 years of experience in a professional business environment, with health related, project management and supervisory experience preferred
Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Decision Making - Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Building a Successful Team - Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Aligning Performance for Success - Focusing and guiding others in accomplishing work objectives.
Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Driving for Results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
Coaching and Developing Others - Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.
Delegating Responsibility - Allocating decision-making authority and/or task responsibility to appropriate others to maximize the organizations and individuals’ effectiveness.
Gaining Commitment - Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

Nice To Haves

Masters (MPA, MPH, MBA or related) is preferred
5-7 years of experience in a professional business environment, with health related, project management and supervisory experience preferred

Responsibilities

Oversees operations within assigned department; uses data and fact-based problem-solving techniques to improve processes and outcomes.
Ensures that all operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable.
Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures.
Communicates values, strategies, and objectives of department or division on a regular basis.
Assigns accountabilities, delegates tasks and responsibilities, and plans, monitors and appraises job performance.
Develops, maintains and reconciles departmental budget with financial responsibility and oversight for department or division.
Plans, develops, and/or maintains departmental standard operating procedures.
Regularly reviews policies and procedures and makes changes, or recommends changes to superiors as necessary.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Provide leadership for staff members in the form of ongoing training, performance feedback, goal setting, and problem resolution; cultivate a culture of innovation and creativity in service of better patient care.
Other duties as assigned