Associate Director of Technology

Ascend: Public Charter Schools in Brooklyn, New York-posted 24 days ago

$90,000 - $115,000/Yr

Full-time • Manager

Brooklyn, NY

501-1,000 employees

Educational Services

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As a leader on the Ascend Technology Team, the Assistant Director of Technology (ADT) will play a critical role in supporting and administering the organization's applications and infrastructure. The ADT is responsible for providing input in making executive technology decisions on behalf of the organization to align the organization with our vision for its technological needs. Travel between our Brooklyn schools and occasional weekend and/or evening work is required.

Direct program assessments to ensure that technology standards for teachers and students meet academic goals
Investigate network intrusions, cybersecurity risks, and breaches to identify root causes and mitigate future risks
Support the design, development, and implementation of secure, resilient infrastructure protecting organizational data
Assess organizational and departmental requirements to determine technology needs and ensure alignment with business objectives
Ensure all technology practices comply with regulatory, security, and operational standards
Evaluate short- and long-term technology needs to meet organizational goals
Monitor emerging technologies and industry trends to guide strategic planning
Communicate technology updates clearly and promptly to school and network staff
Lead IT projects that improve system efficiency, compliance, and best-practice implementation
Maintain a customer-focused approach to delivering technology solutions
Anticipate challenges, identify opportunities, and develop strategies that advance operational excellence
Use data, cross-functional goals, and problem-solving to align team efforts with organizational priorities
Supervise and develop Senior Systems Administrators to strengthen technical preparedness, response, and campus-level support
Mentor team members and participate in professional development aligned with organizational needs

Bachelor's degree in Computer Science or related field
7+ years of work experience in a fast-paced, rapidly evolving environment
3+ years of managerial experience
Knowledge of networking and cloud networking (Cisco, Meraki, software-defined networking, network virtualization, load balancing, DNS, VPN) and their application to PaaS and IaaS technologies
Experience administering and supporting Windows/MacOS, enterprise, and school-based applications
Experience with Microsoft's technology stack (Active Directory, Windows Server, DNS, DHCP, Hyper-V, Azure, etc.)
Strong understanding of application, server, and network security
Demonstrated ability to monitor and optimize the performance of all technology systems, including staff devices, network infrastructure, applications, and hardware
Ability to analyze organizational and departmental requirements to determine technology needs and ensure alignment with business goals
Experience in evaluating, purchasing, and managing cost-effective hardware, software, and services, including negotiating vendor contracts and maintaining strategic vendor relationships
Experience in monitoring and optimizing the performance of all technology systems, including staff devices, network infrastructure, applications, and hardware
Extensive industry knowledge and a forward-thinking mindset, with the ability to anticipate emerging technologies and organizational needs.
Strong leadership, team management, and organizational skills, including effective delegation and the ability to guide teams to achieve key performance indicators.
Excellent communication and customer service skills, with the ability to prioritize, problem-solve, and build trust with diverse stakeholders.
Ability to operate in a fast-paced, collaborative, service-oriented environment, demonstrating flexibility, adaptability, and resilience.
Comfort balancing hands-on technical work with strategic planning, contributing both to immediate needs and long-term initiatives.
Strong troubleshooting and critical-thinking abilities, with a commitment to delivering high-quality, results-oriented work.
High degree of independence and initiative, knowing when to take ownership and when to seek guidance or escalate issues.
Excellent time and task management skills, with the ability to perform effectively in a KPI-driven environment.

Industry certifications (e.g., AWS, Google Cloud, Microsoft, Cisco, PMI, HP) are a plus

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