Associate Director of Supply Operations

TodayTix Group•New York, NY

1d•$90,000 - $110,000•Hybrid

About The Position

We’re looking for a strategic, results-oriented operational leader to drive TodayTix Group’s core supply operations. You will be accountable for how events are configured, supported, and scaled across our platforms. The Associate Director operates at the intersection of people leadership, systems thinking, and cross-functional partnership. This role owns the operational models, workflows, and standards that enable Supply Operations to perform reliably as volume, partner diversity, and product complexity increase. You will partner closely with Product, Data, and CX to improve throughput, shorten setup and response cycles, and evolve systems that scale without increasing manual lift. This role is suited to an experienced operator who can hold clear accountability, navigate ambiguity, and make durable decisions about how work gets done - including defining standards, guardrails, and operating models that directly shape execution quality and speed. You will lead managers, set and sequence execution priorities to ensure timely, reliable delivery, and ensure Supply Operations remains effective across a wide and growing set of ticketed products, partner models, and event formats. Please note: This is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.

Requirements

5–8+ years of experience in operations roles supporting complex, time-sensitive products or services in a tech-enabled environment.
Proven ability to own complex operational domains and improve them over time.
Strong systems thinking and comfort operating in ambiguity.
Experience partnering closely with Product, Engineering, or Data teams.
Clear, effective communication skills, particularly during change.
Comfort owning operational metrics and performance signals.
Demonstrated experience building and optimizing operational workflows, automations, and reporting using modern support, collaboration, and project management tools (e.g., Slack, Monday.com , Zendesk, or similar).
A pragmatic, collaborative leadership style.

Nice To Haves

Experience working in ticketing platforms and/or discovery platforms such as Tessitura, Spektrix, AudienceView, and Fever preferred.
Experience across live events, arts, entertainment, sports, or festival environments is a plus.

Responsibilities

Own end-to-end operational outcomes for core areas of Supply Operations, with accountability for execution quality, speed, and scalability.
Work closely with peers across Supply Operations to align on standards, practices, and priorities, supporting consistent execution across markets.
Translate strategic priorities into concrete operational plans by sequencing work and allocating resources to ensure timely, reliable delivery.
Identify and eliminate sources of operational drag, including unnecessary handoffs, rework, and manual steps.
Identify and address systemic issues across event configuration, integrations, inventory management, and partner support - balancing short-term fixes with longer-term structural improvements.
Make clear, defensible operational decisions across a variety of partner types, sales models, and event formats.
Partner with Product and Data on tooling improvements, dashboards, and workflow enhancements that materially improve execution.
Define, evolve, and enforce SOPs, playbooks, and onboarding standards that support scale and consistency.
Monitor operational metrics, QA trends, and feedback loops, using data to diagnose issues and drive corrective action.
Coach managers and guide specialized or technical ICs, reinforcing accountability, quality standards, and speed of execution.

Benefits

Hybrid work environment (blend of in-office and at-home days)
Up to 4 weeks per year of flexible 'work from anywhere'
Healthcare, vision, and dental plans, with generous contributions from the company
Life and disability insurance
Paid Parental Leave
Generous 401(k) Matching
Flexible Paid Time Off
Free membership to One Medical Group & Employee Assistance Program
Annual Professional Growth Budget
Employee donation matching
Employee Referral Program
Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits