Associate Director of Student Financial Services – Financial Aid

Commonwealth of Massachusetts • Haverhill, MA

1d • $85,000 - $90,000

About The Position

POSITION: Full-Time Associate Director of Student Financial Services - Financial Aid (Associate Director): Student Financial Services; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position. SUMMARY: Reporting to the Executive Director of Student Financial Services, the Associate Director provides direct management of college personnel and oversees the daily operations of student financial aid within the Student Financial Services Office. In collaboration with the Director of Student Financial Services, the Associate Director plans, organizes, and coordinates the development and implementation of assigned financial aid programs and services, ensuring full compliance with federal, state, and institutional regulations and policies.

Requirements

• Bachelor's Degree and 5+ years of experience in the financial aid field.
• Knowledge of software systems used in the administration of state and federal financial aid programs (Ellucian Banner preferred).
• Ability to work in a fast-paced and detail-oriented environment.
• Demonstrated knowledge of federal Title IV regulations, state financial aid policies and programs; needs analysis, verification, awarding, Satisfactory Academic Progress and direct loan processing.
• Knowledge of programs such as MassGrant, MassGrant Plus, MassReconnect, MassEducate preferred.
• Demonstrated leadership and management skills, and the ability for creative problem-solving strategies, team-building, process re-design and innovation.
• Demonstrated commitment to customer service.
• Ability to assist with producing, analyzing, interpreting, and presenting data to contribute to decision making regarding financial aid policy and procedures.
• Ability to work effectively with a diverse community college student population.

Nice To Haves

• Experience in a higher education environment
• Bilingual (Spanish/English)
• Experience working with and supporting a culturally diverse population

Responsibilities

• Assist in the supervision of assigned staff, including recruitment, hiring, onboarding, training, work assignment, performance guidance, and addressing employee concerns.
• Maintain full productivity and adherence to college policies, procedures, and regulatory requirements.
• Participate in college, division, and departmental meetings, events, trainings, and professional development opportunities as approved by the supervisor.
• Serve on college committees, work groups, task forces, and professional organizations as appropriate.
• Conduct financial aid workshops and disseminate information to prospective and current students, families, and the campus community.
• Lead and support financial aid staff in file review, verification, and regulatory compliance processes.
• Manage financial aid fund administration, including packaging, year-round awarding, fund substitutions, and eligibility monitoring.
• Generate reports and build queries using institutional reporting tools.
• Maintain up-to-date knowledge and application of federal, state, and institutional financial aid regulations, including the Federal Student Aid Handbook.
• Assist with the administration, distribution, and reconciliation of state financial aid programs in coordination with the Massachusetts Office of Student Financial Assistance (OSFA), including MassGrant, MassGrant Plus, MassReconnect, and MassEducate.
• Ensure accurate awarding and disbursement of federal, state, and institutional aid, scholarships, and grants in accordance with applicable laws and policies.
• Assist with maintaining compliant financial aid records in alignment with federal, state, accrediting, and institutional guidelines.
• Ensure staff are knowledgeable of financial aid policies and procedures and able to communicate them effectively to students and families.
• Identify staff development needs and provide coaching and support to promote employee success.
• Serve as a resource to staff when complex student, parent, or regulatory issues arise.
• Prepare and submit required reports to federal, state, and other regulatory agencies within established deadlines.
• Participate in audits, program reviews, and compliance assessments.
• Promote a student-centered office culture that supports learning and high-quality customer service.
• Provide hands-on leadership in departmental organization, processing, technology, and service delivery.
• Collaborate with Information Technology staff to implement system enhancements, ensure regulatory compliance, reduce manual processing, and improve efficiency.
• Support the college's enrollment management initiatives.
• Primary location will be the Haverhill campus with a requirement of two days per week on the Lawrence campus.

Benefits

• complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees