Associate Director of Student Advising

The Chicago School of Professional Psychology • Chicago, IL

119d • $65,000 - $74,000

About The Position

The Chicago School educates the next generation of change-makers in innovative theory and culturally competent practice to strengthen the integrated health of individuals, organizations, and communities. We enroll over 6,000 students across 40+ academic programs culminating in a bachelor's, master's, or doctoral degree or a professional certificate, and our unique approach to impact-focused education has made us a leading nonprofit university for more than 40 years. As an employee at The Chicago School, you can become a member of a university community committed to true inclusion and equity. At The Chicago School, we celebrate individuals of all backgrounds and identities for who they are and what they can contribute. We take pride in hiring and retaining the most dynamic, talented, and passionate professionals who will help us continue to innovate for decades to come.

Requirements

• Master's Degree required
• Minimum 3+ years of progressive leadership experience in academic advising or student success programs.
• Proven track record in leading large teams and managing complex programs.
• Experience with training and customer service
• Excellent critical thinking and problem-solving skills

Nice To Haves

• The ability to display professionalism in all interactions
• Experience with building or managing effective student support initiatives
• Demonstrated success in implementation and improvement of student retention
• Strong experience in managing a high level of work in a fast-paced environment
• Excellent writing, interpersonal, and technological skills, including the use of Microsoft Office

Responsibilities

• Lead staff in development of excellent student and academic support service skills that create an environment of student-centered focus and support.
• Lead Student Support Counselors (SSCs) in the development of strong time management and organization skills necessary to manage assigned populations.
• Support academic departments' efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system.
• Monitor SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
• Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills.
• Collect data to assess the prior year's retention and forecast for future terms in collaboration with department leadership.
• Identify and develop strategies and create plan to implement strategies while also assessing efficacy of the implementation.
• Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success.
• Work closely with the Office of the Registrar to ensure all student accounts are complete and updated by the second week of each term/semester.
• Collaborate with AVP of Business Operations, Senior Director of Advising, and Senior Director of Student Support Operations to forecast credit hours and continuing student totals and risk population on a weekly basis.
• Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students.
• Maintain a student population.
• Adhere to and ensure staff adheres to all internal, Federal, Department of Education, regulatory, and affiliate policies and procedures, integrity and ethical standards.
• Serve as lead in student issues that have been escalated due to unprofessional student behavior and/or disagreements between student and another department that require student support involvement.

Benefits

• Generous paid time-off
• Medical and dental insurance coverage
• Life and disability insurance
• Retirement plan with employer contribution
• Multiple flexible spending accounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Master's degree