Associate Director of Specialty Pharmacy Operations - Remote

Teva Pharmaceuticals•Raleigh, NC

1d•Remote

About The Position

This position will manage Specialty Pharmacies and is accountable for the patient and doctor experience in working with the pharmacy to have patients appropriately starting and staying on TEVA therapies. The Associate Director of Specialty Pharmacy Operations will be responsible for establishing Operational metrics in the pharmacies and holding the Specialty Pharmacies accountable to high performance standards. This position will coordinate/manage cross functional teams that include TEVA and pharmacy personnel, and leverage pharmacy data insights to create and execute operational plans to meet the needs of patients and doctors. Each plan will be pharmacy specific, and this role will need to understand and know how to appropriately impact each operational metric in partnership with the pharmacies. The Associate Director of Specialty Pharmacy Operations will also need to understand the details & dynamics of high performing pharmacies and leverage learnings to manage/partner with pharmacies who have lower operational performance. This role is non-promotional and will not have access to PHI. The Associate Director of Specialty Pharmacy Operations must be able to work with all parts of the TEVA organization including Sales/Marketing/Analytics to create and execute the TEVA strategy within the pharmacies. This individual will have the ability to plan/facilitate pharmacy specific weekly operational calls and quarterly business reviews that go in depth on the pharmacies dynamics and performance.

Requirements

Bachelor’s degree required / Certified Clinician or master’s degree a plus
A minimum of 7 Years experience supporting patients
Understanding of Pharmacy Operational Models / Experience working for or with a pharmacy to support patients
Experience leading cross functional teams
Past experience Presenting to high level leadership groups
High content knowledge of pharmacy operations, public and private insurance plans, medical and pharmacy benefits.
Excellent communication and presentation skills.
Proven leader with outstanding decision-making capability
Ability to motivate at a high level and positively impact an urgent environment
Influence without authority
Able to provide insights in forums related to the performance of pharmacies and “tell an accurate story”
Identifies applications of functional knowledge and existing methodologies to complex problems
Maintains awareness of best-in-class pharmacy services and execution tactics
Understands how to maximize effectiveness of Pharmacy Enhanced Services
Continually evaluates the trends and benchmarks of Key Specialty pharmacy partners and evaluates tactic changes that might be needed to optimize the patient experience
Capable of negotiating difficult contract situations to an effective solution

Nice To Haves

Experience launching new products operationally a plus

Responsibilities

Develop and implement SP strategies and operational efficiencies including Data Contracts and Enhanced Services
Effectively manage SPs handling challenges and identify opportunities for improvement
Monitor SP performance and ensure contractual obligations are met
Lead Quarterly Business Reviews (QBRs) and prepare materials
Collaborate with Reimbursement and Market Access teams to understand and assist with pulling through payer wins
Ensure SPs data meet service level expectations for data quality: timeliness, completeness and accuracy
Work with data aggregator and internal partners to validate data and ensure accuracy
Guide analytical stakeholders to build/determine pharmacy performance in key metrics and understand what is impacting them
Ensure compliance with company, regulatory, and legal policies
Provide feedback and set expectations for pharmacies that are not performing well and build improvement plans when needed
Communicate product performance, challenges, and trends with internal partners
Maintain internal communication with relevant functional areas/personnel, and document account-level insights to establish institutional knowledge
Provide support and educate on non-promotional processes and procedures including Financial Support and Shared Solutions (Copay, Free Drug, Open Enrollment)
Coordinate as appropriate with Patient Support Service team with regards to education on Prior Authorization process at the HCP and local pharmacy level
Utilizes networks to inform current and future direction of specific pharmacies
Creates and communicates clear vision and spots unidentified business opportunities within specialty pharmacies
Utilizes data insights and analysis to identify key segments, business drivers, priorities and growth opportunities within specialty pharmacies.
Meets objectives and deadlines, promotes efficiency and effectiveness, and incorporates improvement
Inspires and supports culture that innovates thinking and risk taking.
Takes initiative beyond own area, draws insights from variety of sources and understands market and competition.

Benefits

Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
Life and Disability Protection: Company paid Life and Disability insurance.
Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

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