Associate Director of Sales, USA East Coast & Canada

Four Seasons Hotels and Resorts

110d

About The Position

The Four Seasons Resorts Maldives, Four Seasons Resorts Bali & Four Seasons Explorer Palau is currently looking for an Associate Director of Sales (USA East Coast & Canada) to be based in New York, USA (sales satellite office). The Associate Director of Sales will lead our resorts' USA East Coast & Canada sales strategy with our diverse and dynamic team. This position is at Department Head level and reports to the Regional Commercial Director with a dotted line to the Senior Director of Sales. As part of a shared services collection with shared ownership, the ability to embrace, collaborate, and support the 'Shared-Services Model' while aligning efficiencies within the cluster is essential.

Requirements

• 3 years of strong, relevant experience in the US travel industry and group markets.
• Direct experience in the USA Northeast region and New York is an advantage.
• Proficient in reading, writing, and speaking the English language.
• Possesses strong business acumen.
• Ability to develop and execute a strategic Sales Action Plan for the territory.
• Strong business development mindset with a focus on new business.
• Willingness to travel up to 50% of the time.
• Ability to draft comprehensive reports and focus on ROI.
• Ability to work with sales operating systems, with working knowledge of MS Word, Excel, and PowerPoint.
• Experience with Golden Sales & Catering is an advantage.
• Highly motivated individual with strong organizational skills.
• Strong team player, able to work with decentralized colleagues across multiple time zones.
• Excellent customer service skills.

Responsibilities

• Display warmth, care, and genuine enthusiasm when dealing with guests and internal customers; live the Golden Rule.
• Demonstrate standards awareness by setting an example for standards execution, standards testing, and implementing action plans to achieve established product and service goals.
• Represent Four Seasons Resort Maldives in all areas, both internally and externally, to the highest standard and in line with established guidelines and procedures.
• Work closely with the Commercial and Sales offices on a daily basis regarding sales and commercial activities in your marketplace.
• Understand the Marketing Plan and Budgets for the resorts as required.
• Maintain a strong focus on new business development.
• Conduct telephone and personal sales calls on accounts in assigned market areas and follow up promptly with appropriate actions.
• Deliver effective presentations of our properties to meeting planners and travel agents.
• Organize and manage an effective sales trip calendar as designated by the Commercial Sales Plan (up to 50% of time).
• Qualify and follow up on all leads, maintaining strong relationships with Four Seasons Worldwide Sales Offices and other Four Seasons Hotels.
• Evaluate, solicit, sell, and confirm business as required to meet individual goals and overall budgeted sales and profitability.
• Create group proposals and follow up on all group-related business.
• Coordinate with other Department Heads to ensure the highest quality of guest and group satisfaction.
• Contact customers to promote goodwill, foster repeat business, and encourage referrals to other Four Seasons Hotels via P2P.
• Follow up on the progress of booked business.
• Utilize Golden Sales & Catering, Meeting Broker, Cvent, Sales Resource, and Rev Finder effectively.
• Report monthly against action plans and goals.
• Submit sales expense reports on a timely monthly basis.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees