Associate Director of Operations, High School Relations

NWACC•Springdale, AR

18d

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Associate Director of Operations for High School Relations provides comprehensive support to the Executive Director and HSR team. This position is responsible for planning and managing departmental processes, event planning, providing faculty liaison support, overseeing the annual MOU process with partner schools, and managing the daily administrative functions of the office. The Associate Director serves as a central point of organization for HSR, ensuring efficiency, compliance, and consistent communication with internal and external partners.

Requirements

Bachelor’s degree in Education, Business Administration, Communications, or related field
Two (2) years of experience in program coordination, office management, or event planning
Proficiency in Microsoft Office Suite and cloud-based systems

Nice To Haves

Experience in higher education or K-12 school partnerships
Knowledge of concurrent enrollment, accreditation requirements (NACEP), and academic processes
Experience with Workday or other enterprise systems
Strong organizational and project management skills with attention to detail
Excellent communication and interpersonal skills, with ability to work collaboratively across departments and with external partners
Skills in software to create both print and digital content
Ability to manage multiple projects and deadlines
Demonstrates clear, professional, and proactive written and verbal communication with high level of follow through
Anticipates issues and takes initiative to recommend solutions
Maintains discretion when handling sensitive information

Responsibilities

Oversee daily operations of the High School Relations (HSR) office, including communication and administrative support.
Manage financial processes for the department through Workday and maintain accurate contact records.
Plan, organize, and execute HSR events such as orientations, professional development, and partner school meetings.
Coordinate event logistics including scheduling, venues, catering, materials, and technology.
Develop event communications, track attendance, and collect feedback for improvement.
Maintain compliance tracking for Faculty Liaisons and support accreditation documentation.
Coordinate annual MOU process with partner schools, ensuring timely review and signatures.
Serve as primary contact for inquiries and maintain accurate digital records and filing systems.
Monitor departmental deadlines, maintain calendars, and prepare reports for leadership.
Support budget tracking, purchasing, and invoice processing as assigned.
Any other duties as assigned.