Associate Director of Membership, WSJ Leadership Institute

Dow Jones

107d • $145,000 - $175,000

About The Position

The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information—which the Wall Street Journal and Dow Jones have traditionally provided them—but also a means for continuously honing their abilities to manage their people through a daunting array of challenges—whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones. We are seeking a strategic and results-driven Head of Membership to lead the overall management, growth, and retention of our executive membership program. This senior role is critical to the success of the Institute, overseeing a team of Council Managers and the Membership Renewal team, and driving all aspects of the membership lifecycle to ensure continuous growth and member satisfaction.

Requirements

• Bachelor's degree required; MBA or other advanced degree is a plus.
• 10+ years of progressive experience in sales, membership management, or business development, with a significant portion of that time spent in a leadership role.
• Proven track record of success in meeting and exceeding sales targets and revenue goals.
• Extensive experience managing and developing high-performing teams, specifically in sales or customer-facing roles.
• Exceptional strategic planning, analytical, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to engage with C-suite executives and senior leaders.
• Expertise in using CRM systems (e.g., Salesforce) and interpreting data to drive business decisions.
• A deep understanding of the executive education or peer community landscape.

Responsibilities

• Develop and execute a comprehensive, data-driven strategy for membership acquisition, retention, and growth, aligned with the Institute's financial and business goals.
• Lead and mentor a team of Council Managers to ensure the delivery of a world-class member experience and a high level of engagement within each executive council.
• Oversee the Membership Renewal team, establishing best practices and processes to achieve high retention rates and manage at-risk members.
• Collaborate with sales, marketing, product, and content teams to align membership strategy with broader organizational initiatives.
• Drive new membership sales and revenue growth through strategic planning, market analysis, and the development of compelling value propositions.
• Leverage a strong sales background to identify new opportunities for growth, including partnerships and market expansion.
• Monitor and analyze membership data to forecast trends, measure performance, and inform strategic decisions.
• Drive the implementation and adoption of a CRM tool to support across all councils, centering membership data and insights.
• Ensure a consistently high-quality experience for all members, from onboarding to daily engagement and renewals.
• Work with Council Managers to curate and deliver relevant, high-impact programming and content that meets the evolving needs of executive members.
• Act as a key representative of the Leadership Institute, building relationships with high-level members and stakeholders.

Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees