Associate Director of Integrated Student Services

Embry-Riddle Aeronautical University • Daytona Beach, FL

3d • $65,000

About The Position

The Associate Director of Integrated Student Services provides strategic leadership and operational oversight for a coordinated, student-centered service office that integrates academic, administrative, and co-curricular support. This role is responsible for enhancing the student experience through cross-functional collaboration, data-informed decision-making, and continuous improvement of service delivery across the student lifecycle. Working collaboratively with the Associate Dean of Student Support and Advising, the Associate Director of Integrated Student Services must have a broad understanding and in-depth knowledge of all aspects of student business services, primarily integrated cross-functional service in the areas of registration/enrollment, student records, financial aid, billing and payments, and financial literacy.

Requirements

• Bachelor’s degree from an accredited institution.
• Strong analytical skills with in-depth knowledge of information systems.
• Technical proficiency in multiple systems including but not limited to: Microsoft Office applications, Salesforce, and Campus Solutions
• Ability to interpret data, identify trends, and apply insights to support operational and strategic decision-making.
• Strong organizational, problem-solving, and critical-thinking skills.
• Demonstrated supervisory experience, including mentoring and team development.
• Excellent organizational, communication, and stakeholder engagement skills.
• Ability to collaborate effectively with faculty, administrators, and partner offices.
• Minimum of 3–5 years of related professional experience.
• Experience in higher education environments required.

Responsibilities

• Lead the Integrated Student Service office with the ongoing management of a dynamic, fast-paced, and multi-functional student support office.
• Serve students, families, and staff with complex issues, ensuring proper resolution is reached.
• Handle all complex or escalated student needs with professionalism, discretion, and care.
• Maintain all records and training materials, keeping them up to date and easily accessible to staff.
• Plan, coordinate, and execute staff trainings; maintain a training schedule with the Integrated Student Service Counselors, and in conjunction with partner offices as determined necessary.
• Ensure that all student-facing resources including the ERNIE pages, external website, and published materials are always accurate and up-to-date.
• Maintain reports and dashboards to track metrics, assess, and monitor trends to improve processes and student satisfaction.
• Test and validate new processes, system changes and other changes that impact the department.
• Provide ideas on new processes or changes to existing processes to provide improved customer service and staff/department efficiency.
• Responsible for the supervision, leadership, coaching, and mentoring of Integrated Student Service Counselors and student peer mentors.
• Responsible for conducting mid-year and annual performance evaluations.
• Provide oversight to staff and ensure they follow the best practices in customer service delivery; serve as a mentor and exemplify excellent customer service.

Benefits

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.
• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Director