Associate Director of Housing Services

Penn State University • Ferguson Township, PA

115d • $68,200 - $102,300

About The Position

Housing Services Managers oversee all on-campus housing services, which include housing assignments, camp and conference services, and Commons Desk Operations. Assist with the management of University Park Housing Assignment Office, with oversight of approximately 15,800 Housing and Food Service (HFS) Contracts for undergraduate students, and 300 White Course Apartment leases. Create and maintain housing services guidelines and procedures; oversee compliance. Administer student HFS Contracts and apartment leases. Oversee financial transactions; prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies. Maximize housing occupancy through marketing; conduct student outreach, provide presentations, and maintain social media platforms and websites. Ensure safe and secure residential living; report and appropriately respond to emergencies or issues of concern. Establish a student and guest centered work environment; develop and communicate standards; ensure adherence to policies and procedures. Hire, train, coach, supervise, schedule, and evaluate employees; recommend, plan, and coordinate professional development opportunities.

Requirements

• Bachelor's Degree.
• 10+ years of relevant experience, including 3+ years of supervisory experience.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Demonstrated respect for working with individuals from varied backgrounds.
• Proficiency in Microsoft Office programs such as Word, Excel, and PowerPoint.

Responsibilities

• Oversee all on-campus housing services including housing assignments and camp and conference services.
• Assist with the management of University Park Housing Assignment Office.
• Create and maintain housing services guidelines and procedures.
• Administer student HFS Contracts and apartment leases.
• Oversee financial transactions, prepare invoices, manage payment plans, monitor accounts, and reconcile delinquencies.
• Maximize housing occupancy through marketing and student outreach.
• Ensure safe and secure residential living and respond to emergencies.
• Establish a student and guest centered work environment.
• Hire, train, coach, supervise, schedule, and evaluate employees.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Robust retirement plans.
• Substantial paid time off including holidays, vacation, and sick time.
• 75% tuition discount for employees and eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree