Associate Director of Housing Operations University of Maryland

Capstone on Campus Management LLC•College Park, MD

54d•$65,000 - $68,000•Onsite

About The Position

Discovery House is a 741-bed (new construction) housing complex on the campus of University of Maryland, that will be opening for UMD enrolled graduate students in August 2026. The Associate Director-Operations is a full-time, live-on position, responsible for the management of operation areas including the Discovery House Office, leasing/licensing, and accounts payable/receivable, resident communication, and collaboration with University of Maryland Graduate School and Resident Life partners. The position will directly supervise and evaluate one Housing Services Coordinator, one Accounts Coordinator, and will work collaboratively with the Facilities Team for day-to-day response and support of resident and building needs.

Requirements

Bachelor’s degree required (Master’s degree preferred)
3-4 years experience in on-campus student housing business operations including marketing, leasing, resident account management and front desk operations.
Demonstrates customer service skills and a commitment to student success.
Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
Proficiency with Microsoft Office and student housing management software.
Ability to operate standard office equipment (e.g., copier, computer, telephone).
Experience supervising full-time office administrative staff.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and competing priorities in a dynamic environment.
Be able to live on site and participate in an after-hours on-call duty rotation.

Nice To Haves

Master’s degree preferred

Responsibilities

Reside on-site and participate in the duty-response rotation covering Discovery House, South Campus Commons, and The Courtyards at the University of Maryland.
Ensure delivery of exceptional customer service by promoting accessibility, responsiveness, and professionalism among housing and student staff.
Provide indirect oversight of housing leasing and licensing processes, including marketing, renewals, and related administrative functions.
Oversee resident account management processes, including installment payment processing, inquiry response, revenue tracking, overdue account collection, account closures, and submission of write-offs.
Support administrative and student service operations such as package management, building access systems, and common space reservations.
Develop and coordinate educational initiatives to promote successful apartment living and adherence to Discovery House policies and procedures.
Collaborate with the Facilities Supervisor to address resident needs and coordinate community maintenance and improvement projects3
Assist with survey development, distribution, and analysis, including response planning.
Support the mission and goals of the University of Maryland’s Division of Student Affairs, the Graduate School, and the Department of Resident Life.
Maintain accurate student and housing records through StarRez, Entrata, and other database systems.
Supervise and assist with move-out, turn, and move-in operations.
Contribute to social media management, website updates, and content creation for publications and marketing materials.
Prepare and assist with the creation of weekly operational reports.
Support budget planning and implementation related to daily housing operations.
Collaborate and problem-solve with the Associate Director for Resident Experience and the Associate Director for Facilities.
Perform additional duties and special projects as assigned by the Director of Affiliated Housing.
Directly supervise Leasing Coordinator and Accounts Coordinator.
Provide regular feedback, coaching, and annual performance evaluations; assist staff as needed with daily responsbilities and professional goals.
Conduct regular staff meetings to ensure effective communication and alignment with departmental priorities.
Complete bi-weekly payroll processing for direct and indirect reports.