Associate Director of Housing Operations - San Diego, CA

Capstone on Campus Management LLC•San Diego, CA

2d•$70,000 - $75,000

About The Position

The Associate Director of Operations works in the administrative office and is responsible for internal and administrative operational management of assigned properties. The Associate Director oversees all aspects of the day-to-day operations including occupancy management, oversight of communication, accounts receivable, accounts payable, resident engagement, and other administrative operations for assigned properties.

Requirements

Bachelor’s degree in Business Administration, business management, or a related field. Master’s degree preferred.
Experience: Minimum of 5–7 years of experience in student housing operations or property management.
Experience supervising full-time office and maintenance staff.
Proven ability to lead, supervise, and develop staff, including conducting performance evaluations, providing feedback, and supporting professional growth.
Experience managing day-to-day operations, budgeting, and reporting for leasing, accounts receivable, and resident account functions.
Knowledge of accounting principles, resident account management, collections, billing, and general bookkeeping.
Strong verbal and written communication skills, including the ability to interact effectively with staff, residents, and external stakeholders.
Ability to address operational challenges, resolve conflicts, and make effective decisions independently.
Proficiency with resident account systems, property management software, Microsoft Office Suite, and social media platforms.
Strong organizational and time-management abilities, including managing multiple projects, deadlines, and priorities.
Ability to work effectively with cross-functional teams, including maintenance, marketing, and executive leadership.
Ability to participate in on-call emergency rotations, attend events outside regular business hours, and adapt to changing operational needs.
Ability to respond to properties within 45-minutes for an emergency on-call situation.
Ability to move/lift up to 35 pounds.

Nice To Haves

Master’s degree preferred.

Responsibilities

Provide leadership for the vision, strategy, and day-to-day operations of resident accounts and leasing within student housing operations.
Serve as the primary leader in the absence of the Area Manager, overseeing all departmental operations, staff, and decision-making to ensure continuity and effective management.
Proactively responds to the needs of the students and campus partners, develop and implement assessment tools to aid in customer service satisfaction.
Oversee the resident accounts, resident damage billing, appeals, vendor invoices and payments, and general bookkeeping functions.
Organize on-site logistics, inventory and supplies, keys, access cards, room preparation, invoices, cleaning, and parking assignments.
Direct staff in responding to resident communications and inquiries regarding facility related items and streamlining communication channels amongst colleagues and campus partners.
Assist with weekly reports and weekly LSR.
Collaborate with the Maintenance Supervisor to ensure timely and proper completion of maintenance requests, including tracking, addressing delays, and coordinating follow-up.
Assist the Area Manager with special projects and other duties as assigned.
Support review and approval of accounts payable invoices.
Provides operational support to all San Diego sites and conducts audits of operational needs and deficiencies.
Coordinate projects with colleagues and campus partners (e.g. move-in, move-out, summer conferences, building improvements).
Assist in maintaining policy and procedure manuals and maintaining key logs and protocol.
Assist with bi-weekly payroll auditing.
Participate in the on-call emergency duty rotation.
Perform other duties as assigned.