Associate Director of Housing Case Management

LIFELONG HEALTH FOR ALL•Seattle, WA

11d

About The Position

The Associate Director of Housing Case Management for Permanent Housing Support Services (PHSS) is responsible for the effective day to day operations of multiple sites, including but not limited to housing services, housing programs, delivery of client case management, hiring, and performance management. This role will play an active and integral role in the overall stability and future growth in PHSS, as well as the Housing Department. The role will understand and be able to execute tasks to support compliance, goals, and outcomes of the Permanent Housing Support Services contract. In partnership with the VP of Client Services, the role will assist in the development of the annual budgets, contract renewals, and site visits from contract monitors. They will participate in regularly monitoring the Permanent Housing Support Services contract budget to maximize spending and avoid any overages throughout the contract period. They will assist in the preparation of the annual site visits from the contract monitors. The Associate Director will be required to complete data and report requirements pertaining to the contracts. The Associate Director provides onsite case management and behavioral health services onsite at our Olive Towers, Queen Anne, and Wallingford locations, which are operated by ReblX Partners. This requires the Manager to travel between sites and the main office at Georgetown Yards. As these locations are the placement site for chronically homeless individuals with very high acuity, the milieu requires a great deal of oversight as well as high levels of support to both client and staff. The position is part of the management team and works alongside other management team members to promote the agency’s mission and values within the individual department, collaborate with other departments, partner agencies, and the community. The role will serve as a representative of Lifelong within the housing services and advocacy continuum to promote our belief that housing is healthcare and a basic human right. The Associate Director supervises the Housing Supervisor and shares supervision of the Housing Case Managers. They will report to and work closely with the VP of Client Services. This is a full-time, exempt, non-union, regular position that does include evenings & weekends and is required to participate in agency events.

Requirements

Demonstrated successful leadership skills and abilities.
Demonstrated ability to develop collaborative, effective working relationships with a variety of community partner organizations, property managers/landlords, and other client supportive service personnel.
Possess a working understanding of the Coordinated Entry Systems in King County and the HMIS systems for homeless persons in these counties.
Possess an understanding of professional boundaries, social work ethics, and HIPAA rules.
Demonstrated ability to supervise, train and coordinate staff and volunteers.
Experience working with and supporting staff who engage with clients with complex behavioral barriers including psychiatric impairments, chemical dependencies, and traumatic life events.
Experience working in harm reduction and housing first modalities with a trauma informed framework.
Proven ability to work independently and in a collaborative team environment.
Experience with group facilitation, conflict resolution, and a working knowledge of organizational development issues.
Ability to communicate clearly and professionally in both verbal and written form.
Comfort with public speaking and public outreach.
Ability to respond quickly to change.
Able to organize & prioritize multiple projects and meet deadlines in a time-sensitive environment.
Demonstrated ability to work effectively under stressful conditions, exercising crisis management and de-escalation skills when needed.
Ability to occasionally work a flexible schedule that will include evenings and weekends.
Demonstrated skills and strong working knowledge of Microsoft Office suite of applications including Excel, Access, and Word.
Bachelor’s degree (Master’s preferred) in a social services or related field, or combination of related education and work experience.
3-5 years of progressive experience in professional supervisory and leadership positions
3-5 years of experience in compliance in delivering housing to low-income persons supported by government grants and contracts.

Responsibilities

Promote the highest quality housing stability and homelessness preventions service delivery in a culturally mindful manner by maintaining customer service standards and expectations.
Act as a representative of Lifelong to all community partners, forging new connections and enhancing existing collaborations through timely contact and mutually beneficial programs and support.
Active and ongoing communication with ReblX and other partnering agencies.
Directly manage Housing Supervisor and Housing Case Management Team.
Maintain effective, timely, respectful, and thorough communication in all directions to ensure staff, partners, community stakeholders, clients, funders, and senior management are well-informed and knowledgeable of the status of the program and related issues and projects.
Communicate with all community partners to improve the mutual flow of referrals and gain/retain access to needed resources which enhance the lives of our clients.
Collaborate with other managers and Lifelong staff to facilitate cross-functional services, policies, and expectations.
Create positive and collaborative team morale and culture.
Participate in the development of new staff positions including recruitment, interviewing, and onboarding of new staff.
Direct and monitor caseloads, workflow, and setting of staff schedules.
Ensure that all staff are adequately trained to be proficient within the current database, DFNet, and with data entry needs of HMIS.
Manage employee performance by providing clear and concise job expectations, tools, and resources, and provides timely feedback to staff, including annual job performance evaluations.
Oversees and provides avenues for staff to receive ongoing supervision, access to relevant training to enhance and improve client services, skill development training, clinical support, and opportunities for leadership development.
Assist staff in locating and cultivating local housing and supportive services, drawing upon both internal and external resources and providers.
Create performance improvement plans, schedule corrective training support and consultation, and work with the HR department, as needed.
Enforce policies and procedures, mediate office conflicts, and address client grievances in a timely manner.
Collaborate with the VP of Client Services in department administration and fiscal management of programs.
Review and approve program, staff, and office expenditures.
Review and approve staff and supervisor time-off requests and timesheets accurately and on time.
Participate in all Quality Assurance activities as requested.
Support as needed internal, department, administrative, and financial audits, and site visits.
Maintain secure and confidential client information.
Engage critical thinking skills to conduct thorough and comprehensive analysis of program successes and deficiencies.
Analyze data and information to ensure correct, thorough, and appropriate action is taken to respond to programmatic challenges and opportunities.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision benefits
Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
401(k) match
Flexible spending accounts
Life insurance options
Long term disability
Mass transit subsidy
15 paid holidays per year

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