Associate Director of Financial Aid

Advocate Aurora Health • Charlotte, NC

76d • $28 - $42

About The Position

The financial aid/loan officer, responsible to the director of financial aid, works in conjunction with the dean of administrative and financial services to administer the loan, scholarship and NC State programs for the student population of Carolinas College of Health Sciences (CCHS). This position will be responsible for certifying loans, requesting funds, reconciling accounts and promissory notes, sending Atrium Health loans to billing and collections, and administering the Direct Stafford Loan Default Management program.

Requirements

• Ability to work cooperatively with people
• Excellent organizational skills
• Detail-oriented skills
• Articulate and diplomatic manner
• Baccalaureate degree required
• Strong communication skills, written and verbal.
• Three years' experience involving the processing of Title IV federal student aid programs.
• Computer skills - experience in on-line use of Title IV programs preferred; Microsoft Word, Excel, and Outlook.

Nice To Haves

• Previous experience in a financial aid office

Responsibilities

• Promotes the College's core values and standards of excellence through respectful communication, maintenance of a safe and professional environment, synergistic partnership with those we serve, and anticipation of students', colleagues' and customers' needs.
• Contributes to the development and revision of and adheres to policies and procedures.
• Assumes responsibility for own actions.
• Serves as a role model and/or mentor to students and teammates.
• Projects a professional image in dress, speech and behavior including demonstrating respect for others.
• Represents the program and college in a positive manner.
• Maintains appropriate confidentiality in all aspects of job performance.
• Provides accessibility to students and teammates by maintaining office hours and communicating in a timely manner.
• Serves as an advisor to support student success.
• Participates in college functions (e.g., teammate/departmental meetings, new student orientation, graduation) as appropriate.
• Engages in active college committee work to include advising student clubs or organizations.
• Fosters beneficial relationships and supports the greater community through service activities.
• Performs other duties as assigned.
• Administers the Direct Federal Stafford Loan program for the student population of Carolinas College of Health Sciences (CCHS).
• Makes literature and information regarding loan programs available to inquiring students.
• Answers questions regarding student loan eligibility, loan application processing, and disbursement schedules.
• Certifies student loan funds and applies all loan activity to the tuition account of each student.
• Aggressively orchestrates and adheres to the college default management program in order to keep the college default rate at a minimum level.
• Reconciles the federal funds account with student loan reconciliation report monthly.
• Utilizes the various federal electronic programs to process applications, certifications and request disbursement and refunds.
• Administers the Atrium Health's Educational Loan Forgiveness Program for the student population of Carolinas College of Health Sciences and assists with the Cabarrus College of Health Sciences loan.
• Reconciles the tracking spreadsheet monthly.
• Coordinates repayment of out-of-school student loan accounts with Atrium Health Human Resource Operations, and billing and collection services.
• Answers questions regarding loan amounts and repayment requirements.
• Ensures that the loan paperwork is completed each semester.
• Administers the NC State Education Assistance Authority/CFI programs.
• Determines eligibility for the NC State programs.
• Certifies eligible students and awards funds accordingly.
• Reconciles and returns NC State funds as needed/required.
• Maintains professional competence, including system- and college-assigned requirements.
• Possesses and continually develops position-specific knowledge and requirements.
• Works with manager to identify and schedule needed orientation and/or training related to the position.
• On an ongoing basis, participates in appropriate continuing education, training offerings or other scholarly activities.
• Annually evaluates own job performance and goal attainment.
• Effectively and appropriately uses computer technology appropriate to position.
• Completes relevant training, as required.
• Complies with Atrium Health's clinical requirements.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree