Associate Director of Financial Aid Counseling

NYU • New York, NY

1d • $100,000 - $120,000

About The Position

Position Summary Lead a student centered financial aid counseling team, ensuring a high level of expertise along with sensitive counseling and problem solving prioritized with each student interaction. Ensures effective planning, positive collaboration across Global Enrollment Management and Student Success (GEMSS), exercises problem solving to support students to enable them to fund their NYU education. Ensures work response is timely and accurate and within service level agreements.

Requirements

• Bachelor's Degree
• 5+ years relevant professional level experience or equivalent combination. Must include experience with financial aid administration, large-scale data processing operations, and staff supervision.
• Significant knowledge of Title IV regulations and institutional financial aid processes. Must be proficient with Federal Student Aid (FSA) systems and financial aid software (e.g. PeopleSoft, CampusLogic, or similar).
• Must be well-versed in data collection, ensuring the accuracy, adequacy, and legitimacy of all data. Requires in-depth knowledge of data privacy and security procedures.
• Proven ability to identify process issues and recommend business practices, technology, or tools to regularly and significantly improve the efficiency and delivery of financial aid services.
• Ability to lead, mentor, and train staff. Must foster a service-oriented team culture and provide effective supervision.
• Demonstrated ability to engage in strategic planning for the financial aid area. This includes the ability to establish and interpret data to ensure Service Level Agreements (SLAs) are met, are appropriate, and support intended outcomes.
• Ability to assess and measure excellent service delivery and customer experience.
• Excellent written and verbal communication skills, with the ability to organize and present information clearly to diverse audiences (small groups, large groups, leadership).
• Ability to monitor the impact of communication efforts, service initiatives, and policy changes to ensure effectiveness and continuous improvement.
• Demonstrated ability to professionally and effectively represent the institution in all interactions.

Nice To Haves

• Master's Degree in related field
• 5+ years direct, supervisory, office management or project management in a college setting is preferred.
• Recent experience working in an automated/semi-automated financial aid or other equivalent office.
• Proven leadership of quality customer service area.
• NASFAA credentials

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees