Associate Director of Financial Aid Advising

University of Colorado • Boulder, CO

410d • $100,600 - $109,000

About The Position

The Associate Director of Financial Aid Advising at the University of Colorado Boulder plays a crucial leadership role within the Office of Financial Aid, which is part of the Enrollment Management unit. This full-time position is responsible for managing the Financial Aid Advising area, formulating policies, advancing project management, and overseeing customer relationships. The Associate Director ensures that the office's core responsibilities of processing aid and serving students are adequately supported with resources and training. This position also involves compliance with federal, state, and institutional regulations, and it supports the Director in addressing media and legal issues.

Requirements

• Bachelor's degree from an accredited college or university.
• Five plus years of financial aid experience in a higher education setting.
• Supervisory experience required.
• Strong computer skills including software like Word, Excel, and PowerPoint.
• Working knowledge of Federal Title IV financial aid programs and regulations.
• Ability to interpret and apply federal, state, and institutional rules.

Nice To Haves

• A Master's degree from an accredited institution of higher education.
• Six years of related experience.
• Experience with student employment and placement services.
• Thorough knowledge of State of Colorado financial aid regulations.
• Experience with federal financial aid data systems including NSLDS, FAAAccess, and COD.
• Bilingual.

Responsibilities

• Set customer service expectations and ensure service level goals are monitored and achieved.
• Collaborate with other functional areas within the Office of Financial Aid to ensure excellent customer service.
• Collaborate with communications to provide customer feedback on messaging.
• Collaborate with campus departments to ensure a positive student experience.
• Use evaluation tools to assess service gaps and implement new processes.
• Assign work or projects to team members and support the administration of athletic aid.
• Responsible for hiring, evaluating, training, and coaching direct reports.
• Ensure student employees are adequately trained and set expectations for their work.

Benefits

• Medical insurance
• Dental insurance
• Retirement plan
• Paid time off
• Tuition benefit
• ECO Pass

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees