Associate Director of Family Services

Greater Missoula Family YMCA•Missoula, MT

21m•$44,450

About The Position

The Associate Director of Family Programs is responsible for the organization and delivery of quality youth and family programs, including oversight of the Child Watch, Parents’ Night Out, and Kinder Camps at the Missoula YMCA. The Associate Director manages all aspects of their programs, including child safety; staff management; program curriculum and innovation; and consistent quality across all programs and family services. The Associate Director develops and maintains community, member, and program participant relationships. The Associate Director should enjoy working with youth; take initiative; have a high level of energy, strong management and organizational skills, grit; and work well under pressure. Must be able to thrive in an environment with the unique challenges of a non-profit community service organization.

Requirements

Bachelor’s degree (B.A.) from a four-year college or university; OR five or more years related experience and/or training; OR equivalent combination of education and experience
Must have current CPR or obtain within first 30 days of employment
Valid driver’s license with insurable driver’s record – required to drive Y vehicles
Successful experience in supervising and managing others
Excellent organization and administrative skills
Ability to establish and maintain harmonious relationships with other staff members, leaders, volunteers, members, participants, parents and the general public
Ability to maintain confidentiality, a high degree of tact and discretion is required
Interpret and enforce all safety and health regulations
Ability to respond to emergency situations
Effective conflict resolution skills and an ability to exercise sound judgment and handle conflicts in a timely and professional manner
Ability to speak concisely and effectively communicate needs
Versatility, flexibility, and an ability to work enthusiastically within constantly changing priorities
Ability to work within the Y core values of Caring, Honesty, Respect and Responsibility
Ability to work with limited supervision
Ability to meet minimum requirements and perform functions of the position with or without reasonable accommodation
Ability to communicate clearly to all children, families, members and company personnel
Ability to attend all trainings and meetings as required even if scheduled outside normal working or regularly scheduled hours.
Present a clean, well-groomed appearance
Visual & auditory ability to respond to critical situations & physical ability to act in an emergency
Frequently requires standing, bending, leaning, kneeling and walking.
Frequently must be able to lift and carry supplies and equipment weighing up to 50 pounds, or up to 75 pounds with assistance

Nice To Haves

Five or more years in a leadership role in a youth serving organization

Responsibilities

Provide exemplary member service to YMCA members & program participants' families: assisting with registration, billing, schedule changes, and questions; positively interacting with families of program participants regarding individual children's behaviors; and developing methods of modifying inappropriate behavior for optimal experiences in programs.
Ensure quality & safety are always at the forefront of all youth & family programs. Lead by example and hold staff accountable to maintain YMCA quality and safety standards.
As a manager, support staff with: consistent expectations; open communication; accountability; staff meetings; training opportunities; site checks; open office hours; shifts worked alongside frontline staff; and seasonal/annual performance reviews. Verify and submit bi-weekly time records to business office for payroll
Throughout the year, supervise the YMCA Child Watch. Responsibilities include: the safety of all children in the YMCA’s care; recruiting, training, scheduling, & supervising staff; working shifts alongside frontline staff; demonstrating exemplary member service; establishing a quality of care consistent with all YMCA programs; and monitoring department budget.
Throughout the school year, plan and implement Parents’ Night Out program. Responsibilities include: recruiting, training, & scheduling staff; organizing supplies & equipment; coordinating shared spaces with the YMCA management team; creating program rosters; working alongside frontline staff in programs; and communicating with participant families
In preparation for summer: work cooperatively with the “camp team” to create cohesive camp vision for quality programming & safety in all YMCA camps; plan curriculum for Kinder Camps (camps for children ages 4-6); collect and organize supplies & equipment; foster collaborative relationships with community partners; interview & hire camp staff; assist with the planning and implementation of camp training.
During summer months, serve as Camp Director for the Kinder Camps. Responsibilities include: the safety of all children in the YMCA’s care; scheduling and supervising camp counselors; preparing rosters, camp schedules, lesson plans, equipment, & supplies; transporting participants in YMCA vehicles; organizing camp events; monitoring camp billing; and communicating with participant families.
Work with Senior Director of Youth Development to develop, review, and monitor annual Family Services budgets to meet fiscal objectives; work to achieve program enrollment goals; compile statistics and reports; and create draft budgets to determine new program feasibility.
Work with Senior Director of Youth Development & Marketing department to meet timely promotional and informational deadlines.
With a forward-thinking lens, lead out in the organization: improving quality of programs, materials, and practices year after year and by building/maintaining community partnerships.
Participate in larger YMCA organization planning, work, and meetings. Support the organization through participation in fundraising & special events (Annual Support Campaign, Riverbank Run, etc.), by championing the organization in the community, and through effective communication with all YMCA departments and staff.
Completes required child sexual abuse prevention training, comply with legal and ethical obligation as a mandatory reporter of suspected child abuse and cooperate fully with any investigation of such abuse.
Perform other duties as assigned.