Unity College-posted 2 months ago
Full-time • Mid Level
New Gloucester, ME
Educational Services

The Associate Director of Enterprise Applications works closely with the Director of Enterprise Applications to manage and optimize the organization's portfolio of enterprise software platforms. These software platforms include Information Systems (IS), CRM, HRIS, Finance and other mission-critical systems. This role provides day-to-day leadership for application operations, supports modernization and integration initiatives, and ensures that applications deliver maximum value to users. The Associate Director acts as a bridge between technical teams and business stakeholders, ensuring alignment, consistency, and compliance.

  • Partner with the Director to execute the enterprise applications strategy in alignment with organizational goals.
  • Supervise and mentor application administrators, analysts, and developers on operational tasks and projects.
  • Coordinate with cross-functional teams to identify opportunities for application enhancements and process improvements.
  • Support budget planning and licensing management for selected applications.
  • Oversee day-to-day application performance, availability, and user support.
  • Manage application lifecycle tasks such as upgrades, patches, enhancements and change requests.
  • Ensure application data integrity, accuracy, and compliance with internal standards.
  • Work closely with security teams to implement proper configurations and access controls.
  • Serve as a liaison between functional units and technical teams to ensure clear requirements and timely deliverables.
  • Collaborate with the Director of IT Infrastructure to ensure applications perform optimally in the environment.
  • Document workflows, configurations, and governance processes for assigned applications.
  • Enforce application governance processes, standards, and documentation.
  • Ensure compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX) and industry best practices.
  • Maintain strong change management processes to minimize business disruption.
  • Coordinate with external vendors for technical support and service requests.
  • Identify opportunities for business process improvements by leveraging existing application capabilities.
  • Assist in evaluating emerging technologies and making recommendations for piloting or adoption.
  • Monitor key application metrics and prepare reports for leadership review.
  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.
  • 5+ years of experience in enterprise application administration, development or support roles.
  • Experience in ERP, CRM, and other core enterprise systems.
  • Experience with cloud-based SaaS application platforms and integrations.
  • Experience with Salesforce Ecosystem a plus.
  • Strong understanding of application architecture and integration methodologies.
  • Familiarity with project management frameworks (Agile, Waterfall).
  • Paid holidays off
  • 4 weeks of PTO
  • Medical, Dental, and Vision Insurance
  • Short- and Long-term disability
  • Life Insurance
  • Retirement Plan with up to 8% match
  • Relocation Assistance
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