Associate Director of Education

American Institute•Clifton, NJ

6d•$75,000 - $80,000•Onsite

About The Position

The Education Manager plays a crucial role in supporting academic success and administrative efficiency of the institution. This position manages and enhances academic services, ensuring seamless operations, and providing exceptional support to students, faculty, and team members. This role will manage academic programs & processes, facilitate communication between departments, and contribute to the continuous improvement of the education department to foster a positive and effective learning environment.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
3 years of experience providing student or faculty support, or experience streamlining processes and procedures.
Skills – innovation, critical thinking, problem-solving, time management and strong work ethic.
Ability to effectively interact with students, faculty, and staff across various platforms.
Strong relationship-building skills to foster trust and engagement with students throughout their academic journey.
Ability to professionally communicate fluently in verbal and written English.
Ability to contribute to a diverse and inclusive work environment.
Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.
Valid driver’s license required.
Flexibility to work evenings and weekends, as needed.
Ability to work from home when not on site, as needed, with appropriate home office set up.
Demonstrate knowledge of and carefully follow all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.
Participate in activities including, but not limited to, student recruitment activities and/or activities related to securing financial aid.

Nice To Haves

Advanced degree in Education or a related field.
Experience in adult education or training.
Demonstrated organizational skills.
Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Responsibilities

Manage Academic Programs : Oversee and manage the day-to-day operations of academic programs to ensure smooth and efficient functioning.
Administer and streamline academic processes, including course registration session scheduling, and student support.
Provide Student Support : Serve as point of contact for students, addressing questions, resolving concerns, and connecting them to appropriate resources.
Assist students with processes related to attendance, satisfactory academic progress (SAP) appeals, leave of absence (LOA) requests, program transfers, background checks, and graduation requirements.
Support Faculty : Provide exceptional support to faculty, addressing inquiries and resolving education issues.
Conduct training for faculty in the development of instructional materials and methods.
Serve as point of contact for faculty, providing guidance and support.
Provide Academic Guidance : Assist students in understanding academic requirements, navigating online and in-person platforms, and setting up necessary technology for coursework.
Perform Outreach and Communication : Conduct regular outreach through various communication channels (e.g., phone calls, texts, emails, video messages) to identify students needing assistance and offer solutions early.
Facilitate Communication : Serve as a liaison between departments to ensure effective communication and collaboration related to education programs.
Maintain Academic Records : Ensure accurate and up-to-date maintenance of academic records and documentation.
Develop and Implement Policies : Assist in the development and implementation of academic policies and procedures to enhance service delivery.
Organize Events and Workshops : Plan and coordinate academic events, workshops, and training sessions for faculty.
Monitor Compliance : Ensure compliance with institutional policies, accreditation standards, and regulatory requirements.
Analyze Data and Generate Reports : Collect and analyze data related to academic services and generate reports to support decision-making and continuous improvement.
Contribute to Strategic Planning : Participate in strategic planning initiatives to enhance the quality and effectiveness of academic services.
Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement.
Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.
Perform other duties as assigned .

Benefits

Medical (including prescription), Dental, Vision (Company subsidized)
FSA/HSA (Depending on Medical Plan chosen)
$50,000 Life Insurance (Company paid)
Additional Voluntary Life Insurance (Team Member paid)
Employee Assistance Program – EAP (Company paid)
Long Term Disability (Company paid)
Short Term Disability (Team Member paid)
Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
Pet Insurance
Identity Theft Protection