Associate Director of Customer Success

AgTexas Farm Credit Services • Lubbock, TX

64d

About The Position

The Associate Director of Customer Success leads a skilled administrative team supporting lending operations, combining hands-on expertise with people leadership to ensure efficient processes, exceptional service, and a culture of accountability and growth. Coaches, mentors, and assists with skill development of relationship administrators. Independently seeks solutions in situations where procedures are not specific. Works under limited supervision.

Requirements

• Associate's degree or equivalent experience and seven (7) or more years' experience in loan support operations, title company, general accounting, or banking.
• Requires strong organizational, analytical, and communication skills with the ability to manage multiple priorities under deadlines.
• Must demonstrate sound judgment, attention to detail, and a commitment to service excellence.
• Proven leadership ability to coach, develop, and motivate a team is essential, along with the flexibility to balance transactional work and strategic oversight in a fast-paced environment.
• General knowledge of loan underwriting and accounting systems is required, as well as proficiency in both oral and written communication to ensure clarity, professionalism, and effectiveness across all interactions.

Responsibilities

• Lead and develop a high-performing administrative team, balancing leadership responsibilities with transactional support.
• Oversee daily workflows to ensure accuracy, timeliness, and consistency in all lending operations.
• Train, coach, and mentor staff to build capability, accountability, and confidence across the division.
• Collaborate with peer managers to streamline processes and maintain service excellence.
• Support the Director in managing portfolio growth and integrating new relationships and loan actions.
• Monitor workload distribution, team performance, and process efficiency to ensure operational balance.
• Represent the division in leadership discussions and contribute to continuous improvement initiatives.
• Model professionalism, integrity, and teamwork consistent with organizational values and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 51-100 employees