Associate Director of Consultant and Chapter Support

Alpha Omicron Pi Fraternity•Brentwood, TN

1d•$65,000 - $72,500•Hybrid

About The Position

The Associate Director of Consultant and Chapter Support leads the strategy and execution of training and onboarding for Educational Leadership Consultants (ELCs) and holistic chapter support for assigned chapters, ensuring a consistent, high-quality member experience aligned with AOII’s strategic priorities. The position oversees the full lifecycle of the ELC program, including recruitment, training, coaching, and performance management. By aligning consultant preparation with advisor development, the role drives a unified approach to chapter support and operational excellence. Serving as a key partner to staff, volunteers, and collegiate officers, this individual leads with a relationship-first approach, empowering chapters and consultants to foster meaningful sisterhood, operational excellence, and a positive member experience. This is done through collaboration, innovation, and continuous improvement. The Associate Director fosters a culture of learning, accountability, and a sense of belonging across AOII.

Requirements

Excellent organizational, time management, and prioritization skills, with the ability to manage multiple initiatives in a fast-paced environment
High emotional intelligence with the ability to navigate complex interpersonal dynamics
Strong communication skills, including active listening, facilitation, and the ability to adapt messaging to diverse audiences
Exceptional interpersonal skills with the ability to build relationships and engage effectively at all organizational levels
Sound judgment, problem-solving ability, and discretion in handling confidential matters
Experience managing projects, including budgets, timelines, and deliverables
Confidence in leading trainings and presenting to groups of varying sizes
Strong leadership and team management skills, particularly in a remote environment
Experience working with or within volunteer-driven organizations
Bachelor’s degree
Ability to effectively read, write, and speak the English language
Physical mobility and dexterity to transport files and operate general office equipment (telephone, fax, copier, computer, etc.)
Experience in the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Must be able to work evening and weekend functions as necessary
Must be willing and able to travel

Nice To Haves

Membership in a Fraternity/Sorority preferred
Five years of relevant experience preferred

Responsibilities

Build and lead a high-performing Educational Leadership Consultant (ELC) team that is proactive, responsive, and strategically aligned
Oversee the full talent lifecycle for ELCs, including recruitment, selection, onboarding, training, and performance management
Design, implement, and continuously enhance the ELC training curriculum and development experience
Provide ongoing coaching, supervision, and regular performance evaluations
Facilitate consistent communication through one-on-one and group engagement in a remote environment
Oversee chapter visit scheduling and ensure alignment with organizational priorities; adjust as needed
Review and assess ELC reports to ensure quality, consistency, and alignment with AOII goals
Strengthen the effectiveness and perception of the consultant role as a critical, strategic function
Champion a proactive, relationship-driven approach to supporting collegiate chapters
Partner with Network teams, chapter officers, and advisors to assess needs, set goals, and strengthen chapter operations
Monitor key indicators of chapter health, including recruitment, retention, and member experience
Collaborate in navigating complex or elevated chapter situations with care, accountability, and consistency
Collaborate cross-functionally to align initiatives and enhance the member experience
Serve as an investigator for risk-related matters as assigned