Associate Director of Client Services

Attain•New York, NY

54d•Hybrid

About The Position

As Associate Director of Client Services, you will lead and develop a high-performing team responsible for managing Attain's East Coast advertiser and agency relationships. You’ll be accountable for ensuring client satisfaction, retention, and growth across Attain’s data and measurement solutions, while driving operational excellence and innovation within the Client Services organization. This role blends people leadership, strategic account management, and cross-functional partnership. You’ll shape the way Attain delivers client value—coaching your team to become trusted advisors, optimizing processes, and partnering with Sales, Product, and Engineering to scale our impact across the market. Attain Office Hybrid Schedule (where applicable): Redwood City, CA: Mondays (in-office for stand-ups, all-hands) and choice of three days between Tues-Friday Chicago, IL & New York, NY: 4 days in-office; 1 day remote

Requirements

7+ years of experience in digital advertising, programmatic media, or data-driven marketing, with at least 2+ years managing a team
Bachelor’s degree in Marketing, Business, Communications, or related field (MBA or advanced degree a plus)
Proven track record of building and leading high-performing client-facing teams
Deep understanding of the advertising technology landscape (DSPs, DMPs, SSPs, data, measurement, activation and insights)
Strong analytical skills and the ability to translate complex data into strategic insights
Excellent communication and presentation skills with experience influencing senior-level stakeholders
Demonstrated ability to lead through change, set clear priorities, and deliver results in a fast-paced, evolving environment

Responsibilities

Manage, mentor, and inspire a team of Client Services Managers and Specialists to deliver exceptional client experiences and business outcomes
Set clear goals, define success metrics, and provide regular feedback and professional development opportunities
Foster a culture of collaboration, accountability, and innovation within the team
Partner with senior leadership to forecast resource needs and shape organizational structure as the business scales
Serve as executive sponsor for key clients, ensuring strategic alignment, satisfaction, and retention
Guide your team in developing and executing account plans that drive measurable business growth for clients and Attain
Collaborate with Sales leadership to identify upsell and cross-sell opportunities, and to expand our data activation and measurement footprint
Oversee campaign strategy, performance, and reporting quality across the team, ensuring excellence in execution
Establish and evolve scalable processes for campaign management, reporting, and client communication
Partner with Product, Data, and Engineering to surface client feedback and influence product development
Develop best practices and playbooks to enhance efficiency and consistency across all client engagements
Track and report on team performance, client satisfaction, and revenue impact
Represent Client Services in internal strategy discussions and company-wide initiatives
Educate internal teams and clients on programmatic media trends, measurement best practices, and Attain’s evolving capabilities
Serve as a senior ambassador for Attain in the marketplace through client presentations, conferences, and industry events