Associate Director of Center for Student Success

BERGEN COMM COLLEGE • Paramus, NJ

5d • $80,000 - $88,500

About The Position

The Associate Director of the Center for Student Success serves as a key administrative leader within the Center for Student Success and reports to the Senior Director. This position is responsible for supporting the implementation, utilization, assessment, and continuous improvement of the College’s advising and retention technologies and systems. The Associate Director provides direct supervision, training, and operational support to advising staff to ensure effective and consistent use of retention software and data-informed advising practices. In addition to systems oversight, the Associate Director maintains an assigned advising caseload and plays a critical role in advancing the College’s advising redesign, including proactive advising, early alert interventions, and student success initiatives aligned with institutional retention and completion goals.

Requirements

• Master’s Degree in Educational Administration, Counseling or appropriate academic discipline required.
• Five years of progressively responsible experience in higher education advising or student success services.
• Minimum of two years of supervisory or lead experience.
• Demonstrated experience utilizing advising and retention technologies and analyzing student success data to inform practice.
• Demonstrated ability to train staff, manage workflows, and support change initiatives.
• Proficiency with Microsoft Office Suite and database or CRM platforms.

Responsibilities

• Supports the daily operations of the Center for Student Success with a specific focus on advising systems, retention software, and data-informed advising practices.
• Serves as the primary advising operational lead for the implementation, maintenance, and effective use of advising and retention platforms (e.g., Civitas, Student Planning, early alert and case management systems).
• Oversees data collection, reporting, and analysis related to student advising, retention, persistence, and completion; prepares reports and dashboards to inform leadership decision-making and continuous improvement.
• Trains, supervises, and supports advising staff in the effective and consistent use of retention systems, including documentation standards, case management workflows, and intervention tracking.
• Develops and delivers ongoing professional development and training related to advising technologies, proactive advising strategies, and student success analytics.
• Supervises assigned advising staff, including hiring recommendations, onboarding, scheduling, performance management, and annual evaluations, in coordination with the Senior Director.
• Maintains an assigned caseload of students and provides academic, career, and transfer advising including students identified through early alert, academic standing, or retention initiatives.
• Supports the College’s advising redesign by assisting with the implementation and assessment of new advising models, structures, workflows, and service delivery strategies.
• Collaborates with the Senior Director and campus partners to design, implement, and assess advising interventions aimed at improving student engagement, retention, and completion.
• Assists with coordination of advising-related initiatives such as new student orientation, fast-start registration events, academic standing interventions, and targeted outreach campaigns.
• Works collaboratively with academic departments, faculty, IT, Institutional Research, and other Student Affairs units to align advising systems with institutional goals and student success strategies.
• Ensures accuracy, consistency, and compliance in advising documentation and data entry across all retention and advising platforms.
• Participates in College committees, task forces, and working groups related to advising, retention, and student success.
• Supports Center for Student Success events and College-wide initiatives such as Open Houses, Transfer Fairs, Career Fairs, and related outreach activities.
• Engages in assessment activities and contributes to annual unit outcomes reporting in alignment with the College’s Outcomes Assessment Program.
• Participates in professional development to remain current with advising best practices, retention strategies, and higher education technology trends.
• Performs additional duties as assigned.

Benefits

• NJ Educator's Health Plan with Free Dental and Vision.
• NJ State Pension Plan.
• 403B plan
• Tuition Reimbursement/Waiver
• 23 vacation days, 16 sick days, 4 personal days, 2 floating holidays, 3 Partial Sick Days, all designated holidays and 5 non-designated holidays a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees