Associate Director of AV Services

Barnard College•New York City, NY

2d•$86,000 - $92,000•Onsite

About The Position

Reporting to the BCIT Director of User Services, the Associate Director, AV Services is responsible for the oversight and delivery of the audiovisual technology services of Barnard College. This role supervises a team of Audiovisual Services Technicians (AV Techs) and student workers, who provide audiovisual support for College events (including online and hybrid events) as well as daily classroom support, as well as system installation, maintenance, and upgrades. The Associate Director collaborates with and is supported by BCIT colleagues in the realms of customer service & support, infrastructure/system design, and budgeting & planning.

Requirements

Excellent written, oral, and interpersonal skills
Strong service orientation; ability to coordinate a variety of potentially-conflicting demands, and to work well under pressure
Experience managing union staff performing technical work.
Good understanding of metrics; how to generate, interpret, and plan actions based on them.
Responsible, self-motivated, self-starter, personable, well-organized and professional
Demonstrated understanding of and effectiveness in working a diverse and inclusive workplace
Ability to work occasional evening and weekend hours
Bachelor's degree or equivalent experience.
Minimum 5 years of experience in providing audiovisual support for events, classrooms, and/or presentations.
1-3 years of supervisory experience.
Understanding of and experience with: current media systems and equipment, including Crestron and Extron control systems video and audio conferencing, video streaming, and specialized equipment for classroom use (such as smart boards, personal response systems, etc.) network principles as applied to AV technology Google Workspace applications
Hands-on technical skills and an aptitude for troubleshooting, adjusting, and repairing audio-visual equipment.

Nice To Haves

Knowledge and use of Event Management Software (EMS)
Certified Technology Specialist™ (CTS®)
Higher education experience

Responsibilities

Manage daily operations of the AV Services team
Supervise, manage, direct, and coordinate the AV Tech staff of Local 2110 Union employees, as well as AV student workers.
Identify critical success factors for audiovisual services; establish baselines, provide metrics, recommend & implement improvements.
Develop and manage the creation of training, documentation, and support materials for consumers of the campus AV-enabled spaces.
Negotiate stakeholder needs for classroom and event support services; collaborate with those stakeholders, as well as staff from other supporting departments, on the optimal audiovisual setup for Barnard classrooms, venues, and events.
Create and update procedures, best practices, service models and services as appropriate to College needs and available resources.
Oversee routine checks of AV-enabled spaces to ensure systems are operational, in good working order, and ready for use.
Support in-house AV system maintenance, repair, upgrade and installation; coordinate with outside contractors on more advanced repairs.
Propose and manage the AV annual operational budget.
In collaboration with colleagues in BCIT User Services and Infrastructure: Establish, refine, and update as necessary a set of standards for College audiovisual systems and AV-enabled spaces, being mindful of sustainability, ease of use, and fitness for purpose. Keep aware of changes in AV technology, bringing into campus standards those changes and enhancements that will benefit the College.
Establish and maintain a long-term classroom and event space AV system refresh cycle and projected capital budget.
Create a cross-functional support model for responding quickly and efficiently to issues with campus audiovisual services.
Research new equipment, systems, and design models for compatibility, sustainability, and supportability within the Barnard AV ecosystem.
Keep current on required technical expertise.
Work with College planners and outside architects, consultants, engineers, contractors, and integrators to design and specify audiovisual equipment for new and renovated spaces.
Perform other duties as assigned.