Associate Director, NPS Content Planning

Novartis • East Hanover, NJ

104d • $132,300 - $245,700

About The Position

This position will be located in East Hanover, NJ and will not have the ability to be located remotely. This position will require up to 10% travel as defined by the business (domestic and/or international). One of the most important functions in today's biopharmaceutical industry is patient services. As accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and run dynamic end-to-end HCP and patient support offerings has become critical to patients successfully starting and staying on therapy. The Associate Director, NPS Content Planning will be responsible for designing and delivering the best omni-channel content experience for patients, practices, and internal customers. This individual will report to the Executive Director, Content Planning & Standards and will be responsible for designing, building, and delivering enterprise content on our NPS platforms to provide the best patient support to our customers. This includes harmonizing enterprise templates for start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc. This role will also be accountable for the content approval process through MAP / FUSE and ensuring the templates remain updated. To do this successfully, this individual will bring a strong customer voice into all key enterprise content design decisions. This individual will also possess a deep understanding of our NPS programs, technology, processes and operations.

Requirements

• Education: Bachelor's degree required; MBA preferred.
• Experience: 4+ years of pharmaceutical, biotech or healthcare industry.
• Minimum of 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs.
• Demonstrated understanding within the Patient services technology landscape.
• Product management experience in delivering customer service experience by leveraging omni-channel technologies.
• Demonstrated ability to design, develop, and deliver content and template to patients and customers.
• Business acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations.
• Demonstrated partnering and influencing skills, stakeholder management, project management, people management.

Responsibilities

• Lead the enterprise content design, template creation, delivery process and pull-through to select NPS product teams by demonstrating a very strong understanding of patient services, including business processes, technology landscape, operational flows, program design, and operational challenges.
• Demonstrate deep understanding of the patient services landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes.
• Single point of accountability for content design, mapping, performance, inventory, and budget of all NPS enterprise content/templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc. in partnership with select NPS product teams.
• Partner with Director, Content Design & Standards to conduct scalable user research and testing to help understand how internal & external users interact with and feel about our content design at the select NPS product level.
• Support ED Content Planning & Standards with managing department budget and re-sourcing including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources.
• Support the ED Content Planning & Execution with increasing awareness and expertise of experience design best practices, standards and methods leading to more effective business management.

Benefits

• The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree