Associate Director, NEX-T

Bristol Myers Squibb • Princeton, NJ

1d

About The Position

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary The Associate Director, Customer Insights supports the development and leads the execution of market research, advanced analytics and insight‑generation activities that inform strategic and tactical decision‑making for the U.S. Thoracic business. This role contributes to the design of research initiatives, synthesizes data across sources, and communicates clear, objective insights that guide brand strategies, execution and customer engagement. The role is accountable for executing end-to-end analytics and insights, ensuring alignment with brand objectives and enterprise commercial strategies. As an Associate Director, this role will collaborate closely with cross-functional partners—including members of the Tumor, Sales, Medical, and Access teams—to support data-informed decision-making and customer engagement. In this capacity, the Associate Director will work under the guidance of the Director ensuring alignment with business unit and enterprise objectives. The Associate Director will support the development and implementation of standardized reporting processes, predictive analytics, and performance dashboards while promoting innovative analytics, and the use of advanced tools and methodologies such as AI and machine learning.

Requirements

• Minimum 5 years of experience in pharmaceutical analytics or market research, ideally within oncology or related therapeutic areas.
• Bachelor’s degree required; advanced degree (Master’s or PhD) preferred.
• Proven ability to synthesize complex data sources—primary research, secondary data, and competitive intelligence—into actionable insights for senior leadership.
• Strong stakeholder management and consultative partnership skills, with experience influencing cross-functional teams and governance forums.
• Excellent communication and presentation skills, capable of delivering clear, concise recommendations
• Demonstrated ability to work independently while fostering collaboration and ensuring quality control of deliverables
• Proficiency with industry-standard data sources and tools (e.g., IQVIA, SHS, advanced analytics platforms) and comfort operating in ambiguous environments.
• Strong grasp of analytical disciplines such as market research, secondary data analytics, or marketing science, as well as a good general knowledge of how other functions relate and inform one another.
• Ability to connect analytics with overarching business questions and understand the link between brand strategy and analytic insights.
• Demonstrate a continuous commitment to the QC process to ensure quality of deliverables meets or exceeds team standards.
• Strategic Collaborator: Trusted advisor to brand teams, bridging insights, strategy, and execution.
• Customer-First Mindset: Champions understanding and serving customers across all engagement touchpoints.
• Enterprise Mindset: Balances brand-specific needs with broader enterprise priorities and capabilities.
• Innovative Thinker: Anticipates future trends and applies new tools and technologies to strengthen engagement.

Responsibilities

• Market Research & Analytics Leadership Partner with Director to develop and execute comprehensive primary and secondary market research plans focused on actionable insights and identification of potential brand opportunities.
• Manage project logistics including vendor coordination, timeline tracking, and ensuring compliance with research best practices.
• Synthesize data from multiple sources (APLD, IQVIA, SHS, Claims, Patient chart data, BrandImpact) to extract meaningful business insights that inform marketing strategies.
• Deliver clear, concise presentations that synthesize disparate data and demonstrate a deep understanding of market dynamics, competition, and brand performance.
• Cross-Functional Partnership Collaborate with the Centers of Excellence to ensure a unified and comprehensive approach to insights generation.
• Partner with Brand team members to proactively answer business questions, provide data-based solutions to strategic choices, and support senior leader presentations.
• Innovation & Advanced Analytics Partner with Director to identify opportunities and execute the development and deployment of innovative approaches and techniques in insight generation that reflect best practice
• Drive the adoption and application of advanced analytics capabilities, including AI, machine learning, and other innovative methodologies to enhance insights generation and support strategic decision-making.
• Drive continuous improvement in analytics processes through innovation and capability building.
• Strategic Leadership Adopt a continuous improvement mindset and support the identification of emerging trends, innovative methodologies, and best practices to continuously elevate the organization’s insights capabilities in collaboration with the CoE
• Represent Customer Insights & Engagement in BU-level forums, collaborating with cross-functional partners to shape and influence long-term commercial strategies
• Integrate advanced analytics (including AI and machine learning) into business processes, fostering a culture of innovation and data-driven decision-making.
• Drive the adoption of standardized reporting frameworks and predictive models to support strategic planning and resource allocation
• Leadership & Governance This role does not have direct people management responsibilities but may provide direction to junior team members or peers and guide vendors on project‑based activities.
• Ensure adherence to all BMS operating policies and governance standards.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level