Associate Director, Membership and Circles of Giving

Heard Museum • Phoenix, AZ

279d • $70,000

About The Position

The Associate Director of Membership and Circles of Giving leads an established annual program that engages the museum's core supporters and generates $1M+ in annual unrestricted contributed income for the Heard Museum, one of Arizona's preeminent cultural organizations. Reporting to the Director of Development, the Associate Director oversees and implements a comprehensive effort to retain, engage, and inspire existing Members to continue and increase support through effective communications, data management, special funding campaigns and benefits delivery, while growing the program through ongoing multichannel acquisition efforts. This position plays a critical role in strategic efforts to identify prospects for increased support and major gifts in partnership with departmental colleagues, senior staff, and Trustees.

Requirements

• Bachelors Degree in Arts Management/Non Profit Management, Business, Public Administration, or other related areas of study.
• Five+ years proven experience in fundraising and event coordination for a non-profit organization, or similar experience in a for-profit environment.
• One to three years of management experience.
• This position requires some statistical analysis to identify trends in data, as well as intermediate level math skills for revenue reporting.

Responsibilities

• Comprehensive and creative management of Membership Program and the Circles of Giving Program.
• Develops and implements revenue generating and engagement-driven strategies to retain existing supporters and grow the museum's Membership and Circles program including, but not limited to: Renewal and upgrade campaigns, Membership Acquisition Campaigns, Delivery of promised benefits, Cultivation events and initiatives (in person and/or virtual) such as exhibition openings, Member lounges, Member appreciation days and more.
• Member communications such as monthly member emails, a Members' magazine and more.
• In collaboration with interdepartmental colleagues, creates and monitors annual budget and plans for general Membership and Circles of Giving program.
• Produces monthly membership transaction, revenue, and retention reports.
• Shares monthly reports with key internal and external stakeholders, which may include executive leadership, Trustees, volunteers and other stakeholders.
• Oversees content and maintains a timeline related to member publications, invitations, and events from conception to delivery.
• Oversees ongoing and annual review and updates to Membership collateral and Member marketing materials.
• Supervises a Membership Coordinator and vendors to process and mail renewal letters on a monthly basis; process and mail renewal and gift acknowledgement letters and membership materials on a weekly basis; respond appropriately and in a timely manner to all membership inquiries, and coordinate all Membership data entry needs and Member subscriptions.
• Plans, organizes and implements the Membership Admission Tent(s) for annual weekend events such as Hoop Dance Contest and Guild Indian Fair & Market. Supports Advancement Development with VIP/Members Tent for these events.
• Collaborating with Development/Advancement and other departments, works to strategically build, maintain, and cultivate strong and mission-centric relationships with Members, Circles of Giving members and major donors (phone, email, visits, coffees, meals) for retention and upgrading purposes.
• Maintains a personal portfolio of active members/donors and prospects and serves as their primary point of contact for the museum and participates in ongoing strategic discussions to identify new prospects and donors.
• Support efforts by colleagues to maintain their own portfolio of donors and members by providing giving and engagement histories, research, or other relevant information.
• Working with Development/Advancement, establish and achieve metrics for quarterly donor engagement goals, to include meetings, renewal and upgrade goals.
• Develops and implements strategies and initiatives to deploy an annual calendar year end appeal which seeks special and additional support from Museum members and select patrons.
• Oversees content and maintains a timeline related to annual giving publications.
• Creates and monitors budget for annual giving mail and digital campaigns.
• Produces ongoing annual giving transaction reports.
• Shares reports with key internal and external stakeholders, which may include executive leadership, Trustees, volunteers and other stakeholders.
• Collaboratively conceives of additional opportunities to maximize special support and appeals from museum Members and patrons.
• Ensures effective and accurate data management, including effective use of the Altru database and/or the museum's electronic and paper files as needed.
• Collaborates with marketing and web teams to build presence for Membership effort on the museum's website. Monitor and support giving through the museum's online giving portal.
• Develops and deploys weekly and monthly giving and trend reports.
• Ensures confidentiality in all aspects of sensitive donor, staff and museum information.
• Participates in all Senior Staff meetings and provides relevant reports to the Board of Trustees and the Board's Development Committee as needed.
• Participates in the development and implementation of museum programming to ensure Member awareness and engagement. This includes providing effective and engaging presentations to Members in both virtual and in-person formats.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• 401k
• Paid leave program
• Relocation reimbursement may be considered for the successful candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Museums, Historical Sites, and Similar Institutions
• Education Level: Bachelor's degree