Associate Director, Loans
About The Position
The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university what it is. We are committed to supporting our students on their educational journeys. The Financial Aid Office plays a crucial role in ensuring students have access to the resources they need to succeed. We are currently seeking a motivated and experienced professional to join our team as the Associate Director of Loans. Reporting to the Associate Dean, Loans & Outreach, the individual in this role will provide leadership, oversight and supervision of loan team and daily operations to ensure the timely delivery of federal and private loan programs.
Requirements
- Minimum Education: Bachelor's degree
- Additional Education Requirements Combined experience/education as substitute for minimum education
- Minimum Experience: 3 years
- Additional Experience Requirements Combined experience/education as substitute for minimum work experience
- Minimum Skills: Lead or supervisory experience in financial aid counseling.
Nice To Haves
- Preferred Education: Master's Degree
- Preferred Skills: Knowledge of USC financial aid programs, plans and systems as well as external programs and policies. In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values.
Responsibilities
- Oversee the Financial Aid Loan Unit, managing a dedicated team of 3 staff members
- Provide ongoing guidance and support to the loan unit and the broader financial aid office on all loan-related matters.
- Successfully reconcile over $600 million in Federal Direct Loans in accordance with federal regulations.
- Direct the processing of over $650 million in federal and private student loans, ensuring accuracy and compliance for both undergraduate and graduate student populations.
- Train financial aid and Student Services Contact Center staff of loan policies and procedures, fostering a knowledgeable team.
- Provides guidance and support to the loan unit staff and the rest of the financial aid office on loan related manners
- Works closely with compliance team to ensure strict adherence to federal regulations.
- Collaborate with the outreach team to ensure clear communication about loan related concerns are up to date and accurate on all platforms.
- Partner with Bursar Operations to reconcile federal disbursements monthly.
- Liaise with the Communications team to manage messaging to students regarding student loans.
- Engages in student recruitment and conversion events as needed to assist with the overall financial aid counseling.
- Under the guidance of the Associate Dean, develops and implements policies and procedures for effective loan management and processing.
- Leads quality control initiatives for loan processing in partnership with the Associate Dean.
- Identifies necessary changes in the financial aid management system to enhance efficiency and ensure compliance with federal regulations. Collaborate with information technology staff to test these improvements.
- Manage the university’s relationships with all student loan service providers to ensure the best access to quality financial aid products and services for our students.
- Collaborate with various campus partners and offices on reporting and relevant projects to effectively address student needs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
