Associate Director, Life Sciences Technology Consulting – Patient Services
About The Position
The Associate Director, Life Sciences Technology Consulting – Patient Services, plays a pivotal role in leading project delivery and ensuring the successful implementation of technology solutions for biopharma clients. Working under the guidance of the Director, this position is responsible for managing day-to-day project activities, coordinating cross-functional teams, and driving operational excellence across patient services technology engagements. The Associate Director partners closely with clients and internal stakeholders to translate strategic objectives into actionable project plans, deliver high-quality solutions, and foster strong client relationships. Success in this position is measured by the ability to deliver projects on time and within budget, achieve client satisfaction, and contribute to the growth of Guidehouse’s patient services technology consulting practice.
Requirements
- Bachelor’s degree in Business, Economics, Computer Science, Engineering, Life Sciences, Healthcare Administration, or a related field.
- Minimum 7 years of work experience, preferably in technology consulting, project management, or patient services, within biopharma or healthcare.
- Proven track record of managing complex projects and delivering technology solutions in a client-facing environment.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members.
Nice To Haves
- Advanced degree in a relevant field (MBA, MS, MPH, or similar) is preferred.
- Experience with digital platforms, data integration, and workflow automation is preferred.
- Experience with project management methodologies (e.g., Agile, Waterfall, Scrum).
- Familiarity with patient services operations, technology platforms (CRM, patient portals), and data and analytics.
- Prior consulting experience with top-tier firms or in a biopharma technology delivery role.
Responsibilities
- Lead the planning, execution, and delivery of patient services technology projects, ensuring alignment with client objectives and Guidehouse standards.
- Manage project timelines, budgets, resources, and risks to ensure successful outcomes.
- Coordinate and motivate multidisciplinary teams, including consultants, developers, and subject matter experts.
- Serve as the primary point of contact for clients on project delivery, providing regular updates, managing expectations, and addressing issues proactively.
- Support the Director in business development activities by contributing to proposals, presentations, and solution design.
- Oversee the integration of digital platforms, data architectures, and workflow automation tools in patient services engagements.
- Facilitate workshops, requirements gathering sessions, and solution demonstrations with client stakeholders.
- Monitor project performance metrics and implement continuous improvement initiatives.
- Mentor junior team members and foster a collaborative, high-performance culture.
- Stay current on industry trends, emerging technologies, and best practices in patient services and technology consulting.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Parental Leave
- 401(k) Retirement Plan
- Group Term Life and Travel Assistance
- Voluntary Life and AD&D Insurance
- Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
- Transit and Parking Commuter Benefits
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Care.com annual membership
- Employee Assistance Program
- Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
