Associate Director, Learning Design

Humana

1d • Remote

About The Position

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. Humana’s MarketPoint organization is seeking a strategic, collaborative, and results-driven Associate Director, Learning Design to lead the design and development of sales agent training programs in a high-performance, sales-driven organization. This role will oversee a team of Learning & Development Managers and Design Professionals responsible for designing and delivering engaging, scalable training for new sales agents, sales systems, Medicare Advantage (MA) plans, selling seasons, and customer-centric selling and service practices. As the Associate Director, you will partner closely with sales channel leaders, operations, compliance, product, and other cross-functional stakeholders to identify learning needs, translate business requirements into effective learning solutions, and ensure sales agents are equipped to perform confidently, compliantly, and consistently across the customer journey.

Requirements

• Bachelor’s degree
• 8+ years of progressive experience in learning design, facilitation, or sales enablement, preferably in a sales, customer service, call center, and/or regulated environment
• 5+ years of demonstrated experience leading and developing learning or instructional design teams
• Experience with adult learning theory, instructional design methodologies, and blended learning delivery
• Strong understanding of sales operations, sales and call center environments, and performance drivers for frontline sales agents

Nice To Haves

• Master’s degree in Instructional Design, Learning & Development, Organizational Development, Education, Business, or a related field highly preferred
• Background in developing training for sales agents, customer-facing roles strongly preferred
• Certified Professional in Learning and Performance (CPLP) by the Association for Talent Development (ATD)
• Experience supporting Medicare Advantage or other highly regulated product training environments
• Passion for designing practical, learner-centered training that drives readiness and performance
• Commitment to inclusive, accessible, and learner-focused training practices

Responsibilities

• Lead, coach, and develop a team of leads, instructional designers, learning consultants, and facilitation partners focused on sales agent training
• Define and execute a comprehensive learning design strategy for agent onboarding, systems enablement, MA plan training, and ongoing skill development aligned to sales performance and business priorities
• Establish clear learning standards, design frameworks, and quality benchmarks to ensure consistency, scalability, and learner impact across all agent training programs
• Set success metrics and continuously evaluate training effectiveness, learner readiness, and business outcomes (e.g., time-to-proficiency, quality, compliance, sales performance)
• Serve as the instructional design authority for the team, setting clear expectations for analysis, design, development, and evaluation quality
• Own the end-to-end design and delivery of new sales agent onboarding programs, ensuring agents are sales-ready, system-ready, and knowledge-ready
• Lead the development of systems training to support CRM, enrollment tools, call center technologies, and evolving sales platforms
• Oversee MA plan and product training, ensuring accuracy, clarity, and timely updates in partnership with product, regulatory, and compliance teams
• Design customer-focused training that reinforces consultative selling, needs-based conversations, customer experience, and compliance expectations
• Apply modern adult learning principles and blended learning approaches (virtual, instructor-led, self-paced, simulations, performance support)
• Curate, create, or source engaging learning content tailored to a fast-paced, performance-oriented sales environment
• Lead and model best-in-class instructional design practices, including analysis, content organization, solution design, and learning architecture
• Personally contribute to or oversee the creation of: Storyboards and scripts Performance support tools Mobile learning and microlearning assets Facilitator and participant guides Job aids and learner manuals
• Analyze learning needs and performance gaps, partnering closely with subject matter experts to shape course content and learning approaches
• Write clear, measurable learning objectives aligned to role expectations, compliance requirements, and business outcomes
• Design and coordinate performance assessments, proficiency checks, and practical application exercises to measure learning effectiveness
• Ensure all course materials remain current, accurate, compliant, and relevant to changing systems, products, regulations, and sales strategies
• Act as a strategic learning partner to sales leaders and business stakeholders, translating operational and performance needs into targeted learning solutions
• Collaborate closely with Sales Operations, Product, Compliance, Marketing, HR, and Technology teams to ensure learning content is aligned, accurate, and launch-ready
• Manage stakeholder expectations, timelines, and priorities while driving adoption and engagement with agent training programs
• Ensure training solutions support regulatory requirements, readiness for AEP and other critical business cycles, and ongoing operational changes
• Apply strong project and program management practices to deliver learning initiatives on time, on budget, and with high quality
• Use data, feedback, and performance insights to continuously improve content, learning modalities, and learner experience
• Leverage learning technologies (LMS, content authoring tools, analytics platforms) to scale, track, and optimize agent learning
• Champion a culture of continuous improvement and learning innovation within the sales organization

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees